Tammy Johnson

• Manage patient registration processes to ensure efficient management of registration and patient flow.
• Ensure compliance with HIPAA regulations related to protecting the privacy of protected health information.
• Collaborate and foster positive relationships with senior leadership, physicians, and staff to improve patient experiences.
• Maintain communication and transparency with department heads and clinical staff.
• Oversee 8 work queues daily and manage 11 different reports to ensure efficient workflow and accurate reporting.
• Resolve patient complaints, ensure high-quality service, and maintain clear communication with patients.
• Conduct hiring and termination processes, ensuring compliance with organizational policies and procedures and fostering a positive work environment.
• Monitor employee performance and provide feedback for improvement.
• Facilitate staff development by coaching, training, and providing ongoing education to enhance team skills and performance.
• Create and deliver executive-level presentations to senior leadership.
• Ensure all resources and materials are available to staff to successfully carrying out their job duties.

• Supervised 10+ team members to ensure compliance with healthcare policies and procedures in absence of department supervisor.
• Assisted in training new staff on patient access protocols and how to navigate the Epic system.
• Ensured all accounts contained comprehensive and accurate data to provide for timely billing and optimal reimbursement.
• Resolved escalated patient complaints in a timely manner while maintaining professional standards of conduct.
• Maintained compliance with government regulations regarding HIPAA privacy laws, medical record release policies.
• Provided feedback to management regarding employee performance and customer service issues.
• Verified demographics and insurance information to register patients utilizing the Epic system.

• Encourage and engage in team building to sustain and increase morale.

• Collected and verified patient insurance information accurately.
• Provided excellent customer service to patients and families.
• Maintained electronic health records to ensure data accuracy.
• Applied HIPAA privacy and security regulations while handling patient information.
• Collected co-pays and other payments from patients at time of service.
• Answered phones promptly in a professional manner.
• Greeted patients and visitors in a courteous and professional manner.
• Explained various admission forms and policies, acquiring signatures for consent.