Judith Nicole Martinson
Coulter,IA
Summary
Dedicated administrative professional with 11+ years of experience in customer service and front office support within nonprofit and educational sectors. Skilled in managing multi-line phone systems, scheduling appointments, and maintaining confidential records. Committed to fostering positive interactions and ensuring efficient office operations.
Overview
11
11
years of professional experience
Work History
Church Secretary
Immanuel Lutheran Church
Iowa Falls, IA
03.2025 - Current
- Welcome members, visitors, and guests with a friendly, professional, and service-oriented attitude.
- Answering phone, directing calls and responding to inquiries promptly.
- Schedule meetings, appointments, and church events while maintaining organized calendars.
- Prepare weekly bulletins, announcements, and monthly calendars using Microsoft Office and Excel.
- Maintain confidential records, update membership databases, and accurately track attendance.
- Process incoming mail, order office supplies, and provide administrative support for daily office operations.
- Foster a welcoming atmosphere in the front office for staff and visitors.
Food Pantry Coordinator
Richfield Springs Food Pantry
Richfield Springs, NY
03.2023 - 11.2024
- Provided compassionate customer service to individuals and families, fostering a respectful and welcoming environment.
- Coordinated volunteer schedules and daily appointments, enhancing service efficiency and client support.
- Delivered compassionate customer service while assisting individuals and families in a respectful and welcoming environment.
- Maintained accurate electronic records, inventory, reports, and customer statistics.
- Answered phones, responded to inquiries, and communicated with community partners and clients.
- Supervised and trained over 20 volunteers, cultivating teamwork and ensuring high standards of customer care.
Substitute Teacher
Richfield Springs Central School
Richfield Springs, NY
09.2015 - 06.2024
- Cultivated positive relationships with students, parents, faculty, and office staff through effective communication.
- Supported front office operations by answering phones, greeting visitors, and addressing parent and student inquiries.
- Maintained confidential records and completed administrative documentation accurately.
- Exhibited flexibility and organization while multitasking in a fast-paced environment.
Education
Bachelor of Science - Environmental Science
The University of West Florida
Pensacola, FLSkills
- Exceptional Patient & Customer Care
- Professional Front Desk Reception
- Welcoming communication
- Scheduling management
- Data Entry & Record Management
- Confidential Information Handling
- Microsoft Office (Word, Excel, Outlook)
- Multi-Line Phone Systems
- Multitasking & Organization
- Written communication
- Time Management
- Team Collaboration
- Excellent Written & Verbal Communication
- Warm & Welcoming Communication
Timeline
Church Secretary
Immanuel Lutheran Church
03.2025 - Current
Food Pantry Coordinator
Richfield Springs Food Pantry
03.2023 - 11.2024
Substitute Teacher
Richfield Springs Central School
09.2015 - 06.2024
Bachelor of Science - Environmental Science
The University of West Florida