Judy-Ann Lugg Reid
Miami,FL
Summary
Proven Customer Service Representative with a history at Vistaprint Corporate Solutions, adept in complaint resolution and maintaining a calm demeanor. Excelled in building rapport and leveraging verbal communication to exceed efficiency metrics. Skilled in multi-task management and spreadsheet creation, consistently enhancing customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Vistaprint Corporate Solutions
Montego Bay St James, Jamaica
08.2023 - 03.2024
- Answering all customer inquiries through various channels (telephone, chat, email, and any additional channels as developed) in a courteous and professional manner.
- Performing an accurate diagnosis of customer inquiries and promptly providing appropriate solutions/responses based on defined procedures.
- Continuously provide feedback that will help identify customer challenges and reduce effort.
- Participating in cross-functional activities that will ensure the continued viability and performance of the company.
- Meeting and exceeding efficiency and quality metrics to help reduce or eliminate customer effort, while adhering to the assigned work schedule.
- Educating our customers on how to use the products and services we offer to market and grow their businesses.
- Using appropriate systems and available resources, as necessary, to assist in responding to each request.
- Performing additional responsibilities as required.
Customer Service Representative
Vistaprint Cimpress
Montego Bay , St James Jamaica
08.2013 - 08.2023
- Performing an accurate diagnosis of escalated issues.
- Developed positive relationships with customers through friendly interactions.
- Using appropriate systems and resources to draft fixes and workarounds for reports.
- Answering all internal and external customers' inquiries in a courteous and professional manner.
- Answering all internal and external inquiries in a courteous and professional manner.
- Providing feedback to CARE operations and digital technicians.
- Answered customer inquiries via phone, email, and chat.
- Identified opportunities for upselling additional products or services based on customer needs.
Part-Time Legal Secretary
Debbie-Ann Samuels & Co Attorney at Law
Falmouth , Trelawny Jamaica
03.2021 - 09.2021
- Composed and revised legal documents, letters, depositions and court documents.
- Acted as liaison between clients, vendors and attorneys.
- Organized and prioritized caseloads for attorneys.
- Assisted in preparation of engagement letters.
- Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
- Maintained attorney calendars by keeping track of appointments, meetings and conferences.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Organized case files by creating and maintaining document filing systems for easy retrieval of information.
- Handled confidential information with discretion and integrity.
- Opened new client files and new matters in CMS.
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
- Checked office supplies stock and placed orders to maintain levels.
- Prepared correspondence, memos, reports and other legal documents using Microsoft Word.
- Organized and maintained law libraries, documents and case files.
- Assisted in maintaining department attorney personnel files with utmost confidentiality.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Part-Time Administrative Assistant
St James Parish Council
Montego Bay , St James
05.2013 - 07.2013
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Answered questions from customers regarding products and services offered by the company.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Managed office supplies inventory and placed orders when necessary.
Education
Associate of Science - Business Administration
Knox Community College
Spalding Clarendon, Jamaica05-2013
High School Diploma -
Holmwood Technical High School
Manchester, Jamaica06-2011
Skills
- Complaint resolution
- Scheduling
- Account updating
- Paperwork processing
- Calm demeanor
- Documentation
- Spreadsheets
- Verbal and written communication
- Team collaboration
- Inbound and outbound calling
- Strong teamwork
- Prioritization
- Dispute resolution
- Microsoft outlook
- Live chat support
- Multi-task management
- Building rapport
Languages
English
Professional
Timeline
Customer Service Representative
Vistaprint Corporate Solutions
08.2023 - 03.2024
Part-Time Legal Secretary
Debbie-Ann Samuels & Co Attorney at Law
03.2021 - 09.2021
Customer Service Representative
Vistaprint Cimpress
08.2013 - 08.2023
Part-Time Administrative Assistant
St James Parish Council
05.2013 - 07.2013
Associate of Science - Business Administration
Knox Community College
High School Diploma -
Holmwood Technical High School
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