Summary
Experienced eye care professional with a strong background in the optical field, transitioning into the recovery field. Proven skills in encouraging and uplifting others, coupled with a passion for recovery. Demonstrated ability to establish and maintain positive relationships with clients, leading to high customer satisfaction. Excited to leverage experience for impactful contribution in providing support to those in need.
Overview
29
29
years of professional experience
1
1
Certification
Work History
LEAD OPTICIAN/MANAGER
Eye Care Center
11.2014 - Current
- Provided hands-on training for new employees on product knowledge, customer service techniques.
- Managed and trained staff on optical equipment, processes, and customer service protocols.
- Collaborated with other departments within the organization to streamline workflow processes.
- Maintained patient records according to HIPAA guidelines for confidentiality and privacy.
- Utilized problem-solving skills to troubleshoot technical issues with eyeglasses and contact lenses.
- Evaluated Doctors schedules and staffed accordingly for 3 locations
Personal Caregiver
Home Joy Home Care
11.2019 - 01.2025
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Provided safe mobility support to help patients move around personal and public spaces.
- Implemented creative strategies to keep clients engaged in activities that promoted cognitive functioning and mental stimulation.
- Developed positive relationships with clients by demonstrating empathy, patience, flexibility, which led to increased trust between caregiver and client.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Documented vitals, behaviors, and medications in client medical records.
Volunteer
Freedom Works
03.2022 - 01.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
LEAD OPTICIAN
Pearle Vision
03.2006 - 11.2014
- Educated customers on lens types, frames, tints and coatings available in order to help them make informed decisions.
- Scheduled and pre-tested patients for Optometrist
- Demonstrated correct way of placing contacts into eyes, teaching patients to care and clean for contacts.
- Provided guidance to junior opticians or technicians regarding daily tasks or job duties.
- Resolved conflicts between customers and staff while maintaining a professional attitude.
OPTICIAN
Pearle Vision
06.2002 - 03.2006
- Prepared invoices for insurance companies detailing the cost of services rendered.
- Resolved customer complaints in a professional manner while demonstrating empathy.
LAB TECHNICIAN
Vision world
05.2001 - 06.2002
- Followed safety protocols and procedures to maintain a safe working environment.
- Fabricated lens blanks to prescription specifications. Operated generators, polishers, edgers and chemical hardeners.
- Successfully maintained lensometry techniques for final inspections.
LAB TECHNICIAN
Eye Pros
02.1996 - 05.2001
- Same as above
Education
CPRS
04-2025
CERTIFICATE IN ACCOUNTING -
01.1991
Skills
- Board-certified optical professional
- Accurate insurance coverage assessment
- Client needs evaluation
- Effective listening skills
- Collaborative teamwork
- Advanced problem-solving
Certification
- Board Certified Optician
- #197585
- Certified Peer Recovery Specialist
- #10746
Timeline
Volunteer - Freedom Works
03.2022 - 01.2024
Personal Caregiver - Home Joy Home Care
11.2019 - 01.2025
LEAD OPTICIAN/MANAGER - Eye Care Center
11.2014 - Current
LEAD OPTICIAN - Pearle Vision
03.2006 - 11.2014
OPTICIAN - Pearle Vision
06.2002 - 03.2006
LAB TECHNICIAN - Vision world
05.2001 - 06.2002
LAB TECHNICIAN - Eye Pros
02.1996 - 05.2001
Bold North Recovery - , CPRS
Computer Tutor - CERTIFICATE IN ACCOUNTING,
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