Judy Ava Ramos
Chevy Chase,MD
Summary
Dedicated and results-driven professional with over seven years of experience in customer service with specialty in leasing and Forbes standards. Proven ability to lead teams, manage storefront operations, and optimize client experiences. Seeking a position to leverage expertise in team coordination, operational management, and customer relations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Maitre’d
Moonraker, Pendry Washington DC
06.2024 - Current
- Managed daily operations by coordinating reservations, seating, and customer flow, ensuring optimal service and efficiency
- Worked closely with staff to resolve customer inquiries and complaints, contributing to enhanced guest satisfaction
- Demonstrated leadership by training new employees and maintaining a well-organized reception area
Leasing Consultant
Bozzuto Management Company
07.2023 - 04.2024
- Provided outstanding customer service to prospective tenants, driving increased occupancy rates
- Managed property tours, lease agreements, and client communications, adhering to company policies and industry regulations
- Consistently exceeded leasing targets by delivering personalized service and effective sales strategies
Leasing Consultant
Henson Creek Apartments
08.2022 - 06.2023
- Acted as a liaison between property management and prospective tenants, handling inquiries and lease negotiations
- Developed and maintained relationships with tenants, contributing to property retention and operational success
Hostess & Assistant
12 Stories, Washington, DC
10.2021 - 11.2022
- Managed front-of-house operations while providing administrative support, improving overall efficiency and guest experiences
- Assisted with inventory management and staff scheduling, ensuring smooth day-to-day operations
Real Estate Agent
Donna Kerr Group
06.2022 - 08.2022
- Led real estate transactions, using strong negotiation skills and market knowledge to deliver successful outcomes for clients
Education
Bachelor's Degree - Information Technology
Capella University
Skills
- Store Operations and Inventory Management
- Team Leadership and Staff Development
- Exceptional Customer Service and Conflict Resolution
- Sales and Leasing Expertise
- Effective Communication and Interpersonal Skills
- Proficient in Microsoft Office and Reservation Systems
Certification
Licensed Maryland Real Estate Agent
Timeline
Maitre’d
Moonraker, Pendry Washington DC
06.2024 - Current
Leasing Consultant
Bozzuto Management Company
07.2023 - 04.2024
Leasing Consultant
Henson Creek Apartments
08.2022 - 06.2023
Real Estate Agent
Donna Kerr Group
06.2022 - 08.2022
Hostess & Assistant
12 Stories, Washington, DC
10.2021 - 11.2022
Bachelor's Degree - Information Technology
Capella University
Licensed Maryland Real Estate Agent
Similar Profiles
Nidya CarbajalNidya Carbajal
Director of Housekeeping at Pendry Washington DC- The WharfDirector of Housekeeping at Pendry Washington DC- The Wharf
Melany BasurtoMelany Basurto
Housekeeping Supervisor at Holiday Inn Express Washington DCHousekeeping Supervisor at Holiday Inn Express Washington DC
Reshma RamakrishnanReshma Ramakrishnan
Psychiatric Pharmacy Technician at Psychiatric Institute of Washington DCPsychiatric Pharmacy Technician at Psychiatric Institute of Washington DC