Summary
Work History
Education
Skills
Timeline
How my skills apply to any position:
Generic

Judy Bottita

Oregon City,OR

Summary

Dynamic Department Manager at Kaiser Permanente Northwest with a proven track record in enhancing operational efficiency and patient satisfaction. Skilled in staff management and budget oversight, I successfully implemented process improvements that reduced wait times by 20%. Committed to fostering team development and building strong vendor relationships to drive excellence in service delivery.

Experienced with managing diverse teams and optimizing departmental operations. Utilizes leadership and strategic planning skills to improve efficiency and team performance. Track record of fostering collaboration and achieving organizational objectives.

A results-driven management professional with strong background in overseeing departmental functions and driving team success. Known for fostering collaborative work environments and adapting to evolving business needs. Possesses excellent leadership and organizational skills, ensuring consistent achievement of departmental goals.

Work History

Department Manager

Kaiser Permanente Northwest
Portland, OR
2006 - 2011
  • Supervised daily operations, ensuring efficient workflow and adherence to regulatory standards.
  • Developed training programs to enhance team performance and operational effectiveness.
  • Implemented process improvements that reduced wait times for patient services.
  • Coordinated cross-departmental communication to streamline patient care procedures.
  • Led departmental initiatives to enhance operational efficiency and patient satisfaction.
  • Streamlined workflows by implementing process improvements across team functions.
  • Collaborated with cross-functional teams to develop and execute strategic plans.
  • Analyzed department performance metrics to identify areas for improvement and optimization.
  • Trained and mentored staff on best practices for service delivery and quality assurance.
  • Monitored staff performance, providing feedback and support to drive excellence in service delivery.
  • Analyzed departmental metrics to identify areas for improvement and optimize resource allocation.
  • Led initiatives focused on enhancing patient satisfaction through quality service enhancements.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
  • Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
  • Cultivated strong relationships with key stakeholders, ensuring support for departmental initiatives and goals.
  • Spearheaded diversity and inclusion initiative, resulting in more cohesive and collaborative team environment.
  • Increased customer satisfaction with proactive issue resolution strategies.

Site Manager, PACE Program

Providence Health & Services
Portland, OR
2000 - 2006
  • Oversaw daily operations to ensure compliance with healthcare regulations and safety standards.
  • Managed cross-functional teams to enhance workflow efficiency and patient care delivery.
  • Developed and implemented strategic plans for facility maintenance and operational improvements.
  • Coordinated with clinical staff to optimize resource allocation and service quality.
  • Led training programs for staff on best practices in safety and operational procedures.
  • Analyzed performance metrics to identify areas for process enhancement and cost reduction.
  • Fostered relationships with vendors to negotiate contracts that improved service delivery timelines.
  • Implemented technology solutions that streamlined reporting processes and increased data accuracy.
  • Interviewed, hired, and trained new workers.
  • Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
  • Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
  • Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
  • Resolved issues between employees and customers using company policies.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Assumed responsibility for personnel deployed to work site.
  • Oversaw all daily office operations and equipment maintenance.
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Conducted thorough risk assessments to proactively address potential issues before they escalated into costly problems.
  • Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
  • Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.

Education

MBA - Business Administration And Management

Concordia University
Portland, OR

Associate of Applied Science - Nursing

Clackamas Community College
Oregon City, OR

BBA - Business Administration And Management

Concordia University
Portland, OR

Skills

  • Customer service
  • Staff management
  • Team leadership
  • Team supervision
  • Problem-solving
  • Training and mentoring
  • Task delegation
  • Decision-making
  • Safety and security
  • Customer engagement
  • Goals and performance
  • Work planning and organization
  • Personnel training and development
  • Staff development
  • Coaching and mentoring
  • Training and development
  • Employee scheduling
  • Relationship building and management
  • Conflict de-escalation
  • Scheduling
  • Motivational leadership
  • Staff hiring and retention
  • Employee performance evaluation
  • Operations management
  • Budget management
  • Recruiting and hiring
  • Strategies and goals
  • Vendor relationship management
  • Emergency response
  • Performance management
  • Rules and regulations

Timeline

Department Manager

Kaiser Permanente Northwest
2006 - 2011

Site Manager, PACE Program

Providence Health & Services
2000 - 2006

MBA - Business Administration And Management

Concordia University

Associate of Applied Science - Nursing

Clackamas Community College

BBA - Business Administration And Management

Concordia University

How my skills apply to any position:

I pay attention to detail and consider no job menial.

I take pride in great customer service. 

I enjoy staying busy with meaningful work.

I like trying new things and don't back down from challenges.

Similar Profiles

CREATE PROFILE
Judy Bottita