Judy Boykin
Chicago,IL
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated Job Title with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Friendly Job Title with Number years of experience carrying out clerical and customer service tasks. Detailed and precise when entering Type data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist
Residence Inn by Marriott
07.2020 - 12.2022
- Check customers in and out of hotel
- Book reservations
- Greet visitors
- Tend to guests' needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Receptionist
Cathedral Shelter
08.2016 - 12.2018
- Watch security cameras
- Take identification from visitors
- Make flyers and memos
- Pass out food to the homeless
- Ensure hallway and emergency exits are secure
- Write reports for incidents.
Concierge
Revive center
03.2017 - 10.2018
- Make flyers for upcoming events
- Take and make phone calls
- Set up appointments
- Handle packages
- Email and fax information
- Take applications
- Greet visitors
- Follow up on requests and concerns.
Door to Door Sales
PTM Consulting
11.2012 - 10.2017
- Hit sales numbers
- Train and develop new interns
- Book interviews
- Run workshops
- Help individuals improve sales skills.
Education
High school - Diploma
Phillips Academy High School
Chicago, IL06.2014
Skills
- Customer Service
- Receptionist
- Customer Service Skills
- Security
- Word
- Excel
- Cash Handling
- Hotel experience
- Door-to-door
- Sales
- Customer service
- Front desk
- Microsoft Word
- Communication skills
- Verbal and written communication
- Scheduling appointments
- Greeting and Seating Clients
- Data inputting
- File Management
- Schedule Management
- Mail handling
- Professional Demeanor
- Documentation And Reporting
- Service-oriented mindset
- Office Management
- Mail distribution
- Security awareness
- Data Entry
- Telephone skills
Certification
- Security+, 06/01/18, Present
- First Aid Certification
- PERC Card
Assessments
Customer service, Proficient, 11/01/20, Identifying and resolving common customer issues
Timeline
Receptionist
Residence Inn by Marriott
07.2020 - 12.2022
Concierge
Revive center
03.2017 - 10.2018
Receptionist
Cathedral Shelter
08.2016 - 12.2018
Door to Door Sales
PTM Consulting
11.2012 - 10.2017
High school - Diploma
Phillips Academy High School