Judy Chau
San Jose,CA
Summary
Dynamic and adaptable professional with a diverse background in customer service roles. Excelled in high-volume dining environments, fluent in Vietnamese, adept at enhancing customer satisfaction and mentoring teams for peak performance. Proven track record in improving service quality and efficiency.
Overview
4
4
years of professional experience
Work History
Barista
Wilderness Cafe, Stevens Creek Subaru
05.2024 - 10.2024
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during peak times.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Server
Phở Hà Nội
12.2023 - 04.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Preschool Assistant Teacher
Community First School
01.2023 - 12.2023
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Supervised children during in-classroom activities and on playground.
- Organized snack time and nap hours.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
Shift Lead
Pressed Juicery
01.2021 - 11.2022
- Trained and mentored new employees to maximize team performance.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
Education
High School Diploma -
Santa Teresa High School
216 N Santa Cruz Ave, Los Gatos, CA 9503006-2021
Skills
- Cash handling
- POS systems
- Espresso machine operation
- Menu memorization
- Food running
- Fluent in Vietnamese
- Task prioritization
- High volume dining
Timeline
Barista
Wilderness Cafe, Stevens Creek Subaru
05.2024 - 10.2024
Server
Phở Hà Nội
12.2023 - 04.2024
Preschool Assistant Teacher
Community First School
01.2023 - 12.2023
Shift Lead
Pressed Juicery
01.2021 - 11.2022
High School Diploma -
Santa Teresa High School
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