Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Judy Cottrell

Indianapolis,IN

Summary

With a proven track record at JPMorganChase, I excel in deposit verification and conflict management, showcasing strong attention to detail and ethical conduct. My expertise in sales techniques and performance monitoring, coupled with a knack for dispute resolution, positions me as a standout candidate. Achievements include implementing secure cash-handling measures and enhancing transaction accuracy.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Member Service Representative

Crunch Fitness Gym
10.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.

CASH PROCESSING TELLER

Brinks Security
11.2023 - 05.2024
  • Demonstrated strong attention to detail while balancing cash drawers on a daily basis
  • Adhered to established security protocols while handling cash or other valuable items
  • Operated computers programmed with accounting software to record, store, and analyzed information

TRANSACTION PROCESSING ASSOCIATE

JPMorganChase
10.2007 - 12.2023
  • Performed quality assurance checks on all processed transactions
  • Researched customer accounts to verify information and ensure accurate record keeping
  • Initiated and implemented safe and secure measures in protecting treasury cash
  • Operated calculators, computer terminals and other standard office equipment
  • Processed transactions with accuracy and attention to detail, ensuring compliance with company policies and procedures

CASHIER/CUSTOMER SERVICE DESK

Target
10.2005 - 01.2010
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner
  • Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies

BANK TELLER

JPMorganChase
02.2000 - 10.2007
  • Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries
  • Balanced cash drawer and maintained full accountability for assigned cash on hand
  • Greeted customers with professionalism and friendly and courteous demeanor

Education

FINE AND PRACTICAL ARTS DIPLOMA - Business

Harry E Wood High School
Indianapolis, In
01.1967

Skills

  • Sales techniques
  • Performance monitoring
  • Conflict management
  • Dispute resolution
  • Ethical conduct
  • Deposit verification

Certification

Marion County CERT Volunteer, CPR, Stop The Bleed & Narcan Administration, Training with Wayne Township Fire Department Training Division

Timeline

Member Service Representative

Crunch Fitness Gym
10.2024 - Current

CASH PROCESSING TELLER

Brinks Security
11.2023 - 05.2024

TRANSACTION PROCESSING ASSOCIATE

JPMorganChase
10.2007 - 12.2023

CASHIER/CUSTOMER SERVICE DESK

Target
10.2005 - 01.2010

BANK TELLER

JPMorganChase
02.2000 - 10.2007

FINE AND PRACTICAL ARTS DIPLOMA - Business

Harry E Wood High School
Judy Cottrell