Judy Cottrell
Indianapolis,IN
Summary
With a proven track record at JPMorganChase, I excel in deposit verification and conflict management, showcasing strong attention to detail and ethical conduct. My expertise in sales techniques and performance monitoring, coupled with a knack for dispute resolution, positions me as a standout candidate. Achievements include implementing secure cash-handling measures and enhancing transaction accuracy.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Member Service Representative
Crunch Fitness Gym
2024.10 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
CASH PROCESSING TELLER
Brinks Security
2023.11 - 2024.05
- Demonstrated strong attention to detail while balancing cash drawers on a daily basis
- Adhered to established security protocols while handling cash or other valuable items
- Operated computers programmed with accounting software to record, store, and analyzed information
TRANSACTION PROCESSING ASSOCIATE
JPMorganChase
2007.10 - 2023.12
- Performed quality assurance checks on all processed transactions
- Researched customer accounts to verify information and ensure accurate record keeping
- Initiated and implemented safe and secure measures in protecting treasury cash
- Operated calculators, computer terminals and other standard office equipment
- Processed transactions with accuracy and attention to detail, ensuring compliance with company policies and procedures
CASHIER/CUSTOMER SERVICE DESK
Target
2005.10 - 2010.01
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies
BANK TELLER
JPMorganChase
2000.02 - 2007.10
- Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Greeted customers with professionalism and friendly and courteous demeanor
Education
FINE AND PRACTICAL ARTS DIPLOMA - Business
Harry E Wood High School
Indianapolis, In01.1967
Skills
- Sales techniques
- Performance monitoring
- Conflict management
- Dispute resolution
- Ethical conduct
- Deposit verification
Certification
Marion County CERT Volunteer, CPR, Stop The Bleed & Narcan Administration, Training with Wayne Township Fire Department Training Division
Timeline
Member Service Representative
Crunch Fitness Gym
2024.10 - Current
CASH PROCESSING TELLER
Brinks Security
2023.11 - 2024.05
TRANSACTION PROCESSING ASSOCIATE
JPMorganChase
2007.10 - 2023.12
CASHIER/CUSTOMER SERVICE DESK
Target
2005.10 - 2010.01
BANK TELLER
JPMorganChase
2000.02 - 2007.10
FINE AND PRACTICAL ARTS DIPLOMA - Business
Harry E Wood High School