Summary
Overview
Work History
Education
Skills
Timeline
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Judy Crocker

Pittsburg,Kansas

Summary

Dedicated Customer Service Representative with a proven track record at GN Bank, adept in problem-solving and critical thinking. Investigated and managed problem situations, enhancing customer loyalty through empathetic resolution of complaints. and active listening, Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

GN Bank
01.2009 - 07.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Girard High School
Girard, KS
05-1966

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Computer Proficiency

Timeline

Customer Service Representative

GN Bank
01.2009 - 07.2019

High School Diploma -

Girard High School

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Judy Crocker