Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
Generic

Judy De Leon

Oneonta,NY

Summary

Adept at managing sensitive material and streamlining document conversion processes, I excelled in roles at Aspen Dental and Durham School Bus Services, enhancing customer relations and data accuracy. My proactive approach and bookkeeping proficiency led to significant improvements in operational efficiency, showcasing my ability to maintain composure and prioritize customer satisfaction under pressure.

Overview

2
2
years of professional experience

Work History

Secretary's Assistant

Aspen Dental
Oneonta, NY
02.2024 - 11.2024
  • Updated and maintained databases with current information.
  • Identified needs of customers promptly and efficiently.
  • Gathered and sorted data for reports and files.
  • Handled confidential information with discretion and integrity.
  • Greeted guests and vendors to assist in navigating space.
  • Entered data into databases accurately and efficiently.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Answered phones and routed voicemails to respective employees.

Customer Service Representative

Durham School Bus Services
Oneonta , NY
08.2022 - 10.2023
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Updated databases with new and modified customer data.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Developed positive relationships with customers through friendly interactions.

Education

High School Diploma -

Rainbow Continuing Education
5101 San Pedro Ave San Antonio Tx
07-2023

High School Diploma -

St Augustine Senior Comprehensive School
Trinidad WI
07-2003

Skills

  • Meeting planning
  • Document conversion
  • Bookkeeping
  • Sensitive material handling
  • Scheduling
  • Check processing

Languages

English
Professional

Accomplishments

  • Awards received for the Highest Academics Marks, also for being Consistent for three terms period.

References

References available upon request.

Timeline

Secretary's Assistant

Aspen Dental
02.2024 - 11.2024

Customer Service Representative

Durham School Bus Services
08.2022 - 10.2023

High School Diploma -

Rainbow Continuing Education

High School Diploma -

St Augustine Senior Comprehensive School

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Judy De Leon