Judy Hougland
Glenwood Springs,CO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
CopyCopy
01.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Written Support Examiner
Noridian Healthcare Solutions
02.2022 - 08.2022
- Managed high volume caseloads, prioritizing tasks to meet strict deadlines while maintaining attention to detail.
- Collaborated with team members to develop best practices for reviewing applications and maintaining accuracy.
- Ensured compliance with relevant laws, policies, and procedures throughout the examination process.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
Customer Service Representative
Aspen Reprographics
12.2020 - 12.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Handled customer inquiries and suggestions courteously and professionally.
Redeterminations Examiner Support
Noridian Healthcare Solutions
10.2013 - 09.2020
- Participated in ongoing professional development opportunities to stay current on industry changes and maintain expertise in the field.
- Managed high volume caseloads, prioritizing tasks to meet strict deadlines while maintaining attention to detail.
- Maintained up-to-date knowledge of industry regulations to ensure accurate application assessments.
- Reduced processing time by implementing streamlined workflows for more efficient application reviews.
Education
High School Diploma -
Aspen High School
Aspen, CO05.1981
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Money handling abilities
- Payment Processing
- Professional telephone demeanor
- Microsoft Outlook
- Paperwork Processing
- Building rapport
- Reading Comprehension
Timeline
Customer Service Representative
CopyCopy
01.2024 - Current
Written Support Examiner
Noridian Healthcare Solutions
02.2022 - 08.2022
Customer Service Representative
Aspen Reprographics
12.2020 - 12.2021
Redeterminations Examiner Support
Noridian Healthcare Solutions
10.2013 - 09.2020
High School Diploma -
Aspen High School