Judy McLaughlin
Chesapeake,VA
Summary
Dynamic professional with over 30 years of experience, excelling in client assistance and organizational skills. At Morningstar Storage, I enhanced customer satisfaction and retention through exceptional service and efficient problem-solving. Demonstrated leadership in team collaboration and adept at multitasking, significantly contributing to operational success.
Overview
33
33
years of professional experience
Work History
Office Assistant/Receptionist
Morningstar Storage
Chesapeake, VA
11.2023 - Current
- Customer Service & Sales: Provide exceptional customer service to both new and existing customers by addressing inquiries, handling concerns, and promoting positive customer experiences
- Actively sell related merchandise (boxes, locks, etc.) and ancillary services
- Payment Processing & Financial Management: Accept and process payments for storage rents, reconcile all payment types at the close of business, and complete daily bank deposits
- Collections & Delinquencies: Perform collections tasks for past-due customers, including making phone calls, mailing letters, and preparing auction sales paperwork as needed
- Team Collaboration: Work closely with the Property Manager and the broader team to support operational needs, share insights, and contribute to overall team success
- Property Maintenance: Assist in maintaining the facility's appearance and cleanliness, ensuring it meets industry-leading standards and provides a welcoming environment for customers
- Organization & Time Management: Adept at creating efficient systems, prioritizing tasks, and managing multiple responsibilities
- Team Collaboration: Proven ability to work in a team environment, supporting colleagues and leadership in achieving operational goals
- Problem Solving: Ability to identify issues and resolve them effectively, ensuring smooth daily operations
- Attention to Detail: Focused on maintaining a well-organized and high-functioning work environment
Teacher/Child Care Provider
Business Manager
Chesapeake, VA
06.1992 - 11.2023
- Dedicated and compassionate educator and child care provider with over 30 years of experience creating nurturing environments and managing daily operations in a fast-paced, dynamic setting
- Skilled in balancing client needs with business policies, ensuring both family satisfaction and smooth operations
- Client Relations & Conflict Management: Build and maintain strong relationships with families, addressing concerns and resolving issues proactively to ensure client satisfaction while adhering to business policies
- Routine & Schedule Development: Create and implement structured routines that meet the developmental needs of children, adjusting plans as necessary to accommodate individual requirements
- Leadership & Team Coordination: Lead both children and adults in a high-energy environment, providing clear direction and fostering positive interactions within the team
- Multitasking & Time Management: Effectively manage a variety of tasks simultaneously, ensuring smooth operations and timely completion of duties
- Paperwork & Documentation: Handle documentation and forms for multiple families, maintaining accurate records while respecting confidentiality and business policies
- Patience & Problem-Solving: Demonstrate exceptional patience and empathy, managing children's needs and addressing parent concerns with understanding and professionalism
- Adaptability & Flexibility: Excel in an ever-changing environment, adjusting to the needs of both children and parents to ensure the best possible care and education
Server
The Bypass 168
Chesapeake, VA
10.2021 - 09.2023
- Professional and enthusiastic food server with years of experience delivering first-class service to dining patrons in busy restaurants
- My upbeat energy, confidence, and poise have earned me praise from employers and customers alike; along with my ability to multitask and work well under pressure
- Extremely customer-focused and dedicated to maintaining restaurant and food industry standards, while enhancing the positive reputation of the dining establishment
- Manage and maintain correspondence by answering calls from 30+ clients daily which leads to enhanced timely reservations
- Welcome 60+ clients politely by greeting each one and providing suitable services resulting in high client satisfaction and retention
- Greet customers
- Recorded food/drink orders and served customer requests to the highest standards
- Maintained full product knowledge of menu and specials
- Made suggestions to customers based on preferences
- Committed member with other restaurant professionals to ensure customer satisfaction
- Cleaned and reset tables promptly to reduce wait times for incoming customers
- Always mindful of sanitation and safety considerations when handling food
- Possess basic math skills, can manage money, and operate a point-of-sale system
Education
High school diploma -
Oscar F. Smith High School
Chesapeake, VASkills
- Client assistance
- Customer greeting
- Call Management
- Appointment scheduling
- Data entry
- Organizational skills
- Communication skills
- Front desk
- Call handling
- Opening and closing procedures
- Self-starter
- Dedicated team player
- Clerical support
Additional Information
Time Management & Organization: Prioritized tasks effectively to ensure efficient daily operations and timely resolution of issues., Conflict Resolution: Resolved customer complaints using strong problem-solving skills, ensuring positive experiences and fostering customer loyalty., Communication & Interpersonal Skills: Built rapport with customers through clear and empathetic communication, enhancing service satisfaction., Attention to Detail: Reviewed customer information meticulously to ensure accuracy and minimize errors in processing., Active Listening: Applied active listening to fully understand customer concerns, providing tailored solutions and boosting satisfaction.
Awards
Perfect attendance, Received award for never missing a day of school in 12 years.
Assessments
- Work style: Reliability, Proficient, 10/01/23
- Customer service, Completed, 10/01/23
- Customer focus & orientation, Proficient, 10/01/23
Personal Information
- Willing To Relocate: Chesapeake, VA
- Authorized To Work: US for any employer
Timeline
Office Assistant/Receptionist
Morningstar Storage
11.2023 - Current
Server
The Bypass 168
10.2021 - 09.2023
Teacher/Child Care Provider
Business Manager
06.1992 - 11.2023
High school diploma -
Oscar F. Smith High School