MaryAnn Forgione

• Customer Service
• Dispatching
• Accounts receivable using Quick books and Converge programs
• Making collection calls
• Processed payments efficiently, ensuring accuracy and timely completion.
• Supported customer inquiries, providing information about disposal services offered.
• Performed data entry tasks into various computer systems accurately and efficiently.
• Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
• Maintained filing systems, both electronic and physical, for easy document retrieval.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Enhanced items for clients through curation of decorative wreaths, lighting arrangements, and assorted decor for memorable holiday experiences.

• Waitress and hostess

• Coordinated logistics and scheduling for efficient fleet operation.
• Monitored real-time communications to ensure timely response to service requests.
• Managed dispatch software to optimize route planning and resource allocation.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Maintained updated and detailed records of calls in physical and electronic database.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.