Judy Neste
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work History
Customer Service Representative
27 Years 3 Months- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered customer questions regarding references to assist with claim submission
- Investigated and resolved customer inquiries and complaints quickly.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Completed written inquiries on claim denials and updated claim data per provider request
Customer Service Representative
1 Year 2 Months- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided information regarding charge accounts and loyalty programs.
Education
Associates - Medical Secretarial
Completed medical terminology course to enhance my terminology background.
- Relevant Coursework: Medical Coding and Transcription to complete and update patient files within office environment
- 3.85 GPA
- Professional Development: Office skills
Skills
Certification
- Medical Terminology Certificate Medical Transcripton Training = 9 months
gardening, reading, history, customer service experience over 25 years
I have been in various customer service positions for over 25 years. Mostly in sales and medical fields. proficiency in Microsoft Office programs and Excel and phone representative experience.
Horticulture, Reading, History
Love working with plants and gardening. Enjoy reading various novels and history books