Jailene Minaya
San Antonio,TX
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
8
8
years of professional experience
Work History
Sales Associate/Cashier
Planet 420 Smoke & Vape Shop
09.2023 - 02.2024
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Key Holder/Sales Associate
JoAnn Fabrics
04.2019 - 12.2019
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked closely with shift manager to solve problems and handle customer concerns.
Hostess/Cashier/Inventory
The Burger Freak
04.2016 - 08.2018
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Used cash registers and credit card machines to cash out customers.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Restocked sanitizer and cleaner inventory to maintain accessibility.
- Maintained adequate stock of inventory by conducting frequent inventory counts and ordering and receiving products.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Northeast High School
Oakland Park, FLSkills
- Problem-Solving
- Outgoing Personality
- Teamwork and Collaboration
- Time Management
- Listening Skills
- Retail Store Operations
- Relationship Building
- Customer Service
- Goal-Oriented
- Store Opening and Closing
- Cash Register Operation
- Inventory Control
Timeline
Sales Associate/Cashier
Planet 420 Smoke & Vape Shop
09.2023 - 02.2024
Key Holder/Sales Associate
JoAnn Fabrics
04.2019 - 12.2019
Hostess/Cashier/Inventory
The Burger Freak
04.2016 - 08.2018
Northeast High School
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