Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Judy Pritchett

Mountain Lakes,NJ

Summary

Dynamic account program coordinator at Flash Global with expertise in logistics operations management and program coordination. Achieved a 15% increase in operational efficiency and maintained over 95% on-time execution rates. Proficient in process optimization and communication, enhancing client satisfaction and retention through strategic initiatives.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Account Program Coordinator

Flash Global
Mountain Lakes, USA
06.2019 - 01.2026
  • Coordinated onboarding, training, and operational execution for multiple client programs, supporting 100% compliance with scopes of service, statements of work, and master service agreements.
  • Balanced resources, timelines, and operational priorities across concurrent programs, contributing to on-time execution rates exceeding 95%.
  • Partnered with cross-functional teams to develop standardized operational templates, reducing execution errors by 20%.
  • Identified workflow gaps and implemented corrective actions, enhancing operational efficiency by 15%.
  • Supported customer experience initiatives that increased client satisfaction and retention.

Command / Call Center Supervisor

Flash Global
Mountain Lakes, USA
10.2007 - 06.2019
  • Supervised daily call center operations for teams of 15–30 representatives to ensure high-quality service delivery.
  • Achieved 90%+ resolution success on escalated customer issues.
  • Improved first-call resolution by 18% and reduced call abandonment by 20%.
  • Reduced onboarding ramp-up time by 25% through improved training and coaching.
  • Prepared KPI-driven operational reports to enhance staffing and resource planning effectiveness.

Education

Associate of Science - Business Management

William Paterson University
Paterson, NJ

Skills

  • Program coordination
  • Project management
  • Logistics operations management
  • KPI oversight
  • Process optimization
  • Resource planning
  • Microsoft Office proficiency
  • Cloud storage utilization
  • Critical thinking skills
  • Attention to detail
  • Effective communication
  • AI tool utilization

Certification

AIB Certificate

Timeline

Account Program Coordinator

Flash Global
06.2019 - 01.2026

Command / Call Center Supervisor

Flash Global
10.2007 - 06.2019

Associate of Science - Business Management

William Paterson University

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Judy Pritchett