Judy Ramos
Port Orange,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Referral Specialist
DSK Law
06.2022 - Current
- Built professional relationships with service providers.
- Entered Intake data using LegalShield software to document referrals and results.
- Provided education and instruction to referral sources on referral processes.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Handle Referral Inquiry Forms from clients
- Communicate via email or phone with attorney's in network
- Assist CSR line when call volume high
Store Manager
Papaya Clothing
10.2018 - 02.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Interdisciplinary Studies
Keiser University
Daytona Beach, FLHigh School Diploma -
University High School
Orange City, FL2013
Skills
- Relationship building
- Attention to detail
- Analytical thinking
- Telephone etiquette
- Conflict resolution
- Effective communication
- Team collaboration
- Computer literacy
- Time management
- Notetaking and Documentation
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Referral Specialist
DSK Law
06.2022 - Current
Store Manager
Papaya Clothing
10.2018 - 02.2022
Interdisciplinary Studies
Keiser University
High School Diploma -
University High School
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