Judy Ravenell
Rochester,NY
Summary
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learning new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Overview
16
16
years of professional experience
Work History
Front Desk Manager
Wyndham
Rochester, Ny
03.2026 - 06.2026
- Managed front desk operations and ensured smooth guest check-in and check-out processes.
- Supervised front desk staff and provided training on customer service best practices.
- Coordinated room assignments and maintained accurate reservation records using property management software.
- Assisted guests at check-in, providing information on various services within hotel.
- Input and confirmed reservations for guests.
- Distributed room keys to guests upon check-in. and escort instructions to bellhops.
- Coached staff on strategies to enhance performance and improve customer relations.
- Oversaw recruiting, interviews and new employee hiring.
Team Leader
Tim Hortons
Rochester, Ny
12.2024 - 03.2026
- Supervised daily operations to ensure efficient service and product quality.
- Trained new team members on procedures and customer service standards.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Maintained a positive work environment that promoted collaboration between team members.
- Managed inventory levels to maintain stock availability and reduce waste.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Laundry Attendant
The Hampton Inn
Ormond Beach, Florida
12.2024 - 07.2025
- Operated laundry machines to clean linens and towels efficiently.
- Loaded and unloaded washers and dryers, observing correct operating instructions.
- Sorted, folded, and organized clean items for easy distribution.
- Folded dried articles neatly.
- Stocked shelves with freshly laundered items in an orderly fashion.
- Transported laundry in carts and sorted dirty items by load type.
- Maintained cleanliness of laundry area to ensure safety and efficiency.
- Cleaned the laundry room and equipment regularly according to safety standards.
- Kept work area neat, clean and organized at all times.
- Collaborated with housekeeping staff to ensure timely linen availability.
Environmental Services Housekeeper
RGH
Rochester, Ny
05.2022 - 11.2023
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Cleaned and sanitized patient rooms following established health protocols.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Maintained cleanliness in common areas, ensuring a safe environment for visitors.
- Dusted, swept and mopped to maintain clean, safe environment for clients.
- Operated cleaning equipment, including floor buffers and vacuum cleaners efficiently.
- Managed waste disposal, adhering to environmental safety regulations.
- Restocked cleaning supplies to ensure availability for daily tasks.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
Customer Service Representative
ContinuumGlobal
Rochester, Ny
12.2020 - 09.2022
- Resolved customer inquiries using company knowledge base and resources.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with order processing and account management tasks.
- Provided product information to enhance customer understanding and satisfaction.
- Maintained a positive attitude while handling challenging customer interactions.
Front Desk Agent
Microtel Hotel
Rochester, Ny
07.2018 - 12.2020
- Welcomed guests and managed check-in and check-out processes efficiently.
- Assisted with check-in and check-out procedures for guests.
- Handled guest inquiries and resolved issues with professionalism and courtesy.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Processed reservations using hotel management software and maintained accurate records.
- Assisted with billing inquiries and processed payments accurately at the front desk.
- Maintained a clean and organized front desk area to enhance guest experience.
- Answered phones, responded to inquiries, and took messages.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed cash drawer responsibly throughout shift.
Cashier Team Lead
Sears
Rochester, Ny
09.2014 - 09.2016
- Supervised cashier team to ensure smooth transaction processes.
- Trained new cashiers on customer service and register operations.
- Managed cash drawer accuracy and balanced registers at shift end.
- Monitored team performance and provided feedback for improvement.
- Assisted customers with inquiries and resolved checkout issues promptly.
- Answered customer questions and provided store information.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Processed refunds and exchanges according to company policy.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Cashier
Wegmans
Rochester, Ny
09.2012 - 11.2014
- Processed customer transactions efficiently at the checkout counter.
- Maintained accurate cash register balances throughout shifts.
- Assisted customers with product inquiries and store navigation.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Built and maintained productive relationships with employees.
Customer Service Representative
Sutherland Global Service
Rochester
01.2012 - 09.2012
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer inquiries using company knowledge base and resources.
- Assisted customers with order processing and account management tasks.
- Provided product information to enhance customer understanding and satisfaction.
- Maintained a positive attitude while handling challenging customer interactions.
- Documented customer interactions in CRM system for accurate record-keeping.
- Developed positive relationships with customers through friendly interactions.
Cashier
Tops Friendly Markets
Rochester
09.2010 - 12.2011
- Processed customer transactions efficiently at the checkout counter.
- Maintained accurate cash register balances throughout shifts.
- Accepted cash and credit card payments, issued receipts and provided change.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers with product inquiries and store navigation.
- Engaged in promotional activities to enhance customer experience and satisfaction.
- Collaborated with team members to ensure smooth operations during busy hours.
- Ensured cleanliness and organization of the checkout area for safety compliance.
Skills
- Front desk operations
- Check-in and Check-out procedures
- Reservation management
- Property management software
- Guest safety
- Payment oversight
- Upselling and cross selling
- Room assignments
- Customer service management
- Customer service training
- Staff supervision
- Team leadership
- Time management
- Workplace collaboration
- Hospitality services
Timeline
Front Desk Manager
Wyndham
03.2026 - 06.2026
Team Leader
Tim Hortons
12.2024 - 03.2026
Laundry Attendant
The Hampton Inn
12.2024 - 07.2025
Environmental Services Housekeeper
RGH
05.2022 - 11.2023
Customer Service Representative
ContinuumGlobal
12.2020 - 09.2022
Front Desk Agent
Microtel Hotel
07.2018 - 12.2020
Cashier Team Lead
Sears
09.2014 - 09.2016
Cashier
Wegmans
09.2012 - 11.2014
Customer Service Representative
Sutherland Global Service
01.2012 - 09.2012
Cashier
Tops Friendly Markets
09.2010 - 12.2011