Judy Rivers
Apopka,FL
Summary
Detail-oriented professional with 7+ years of experience and a proven knowledge of key account management, conflict resolution, and workflow planning. Aiming to leverage my skills to successfully fill the Lead Representative role at our company.
Overview
6
6
years of professional experience
Work History
Collections Representative
Cigna
Orlando, FL
09.2021 - Current
- Recorded information about financial status of customers and status of collection efforts
- Checked on status of claims payments and wrote appeal letters for denial on claims
- Defined problems, collected data, established facts and validated conclusions
- Located and monitored overdue accounts, using computers and variety of automated systems.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Developed collection methods to achieve or exceed company financial goals.
- Maintained knowledge of current healthcare regulations governing patient privacy rights as well as associated billing requirements.
Patient Service Representative
Advent Health Orlando
Orlando, FLORIDA (FL)
08.2019 - 09.2021
- Accessed patient information through various software applications
- Maintaining strict confidentiality to remain compliant with HIPAA regulations
- Answered patient questions and fielded complaints to resolve issues
- Supported hospitals and clinic operations using customer service skills and detailed system knowledge
- Documented and managed patient information in computer system.
Call Center Agent
Concentrix
Lake Mary, FL
06.2018 - 08.2019
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Documented conversations with customers to track requests, problems and solutions
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Education
Health Coordinator -
Orange Technical College
01.2017
Skills
- Customer service
- Computer literacy
- Communication skills
- Problem Solving
- Active Listening
- Detail-Oriented
- Building Rapport
- Organization and Time Management
- Self-Directed
- Team building
Timeline
Collections Representative
Cigna
09.2021 - Current
Patient Service Representative
Advent Health Orlando
08.2019 - 09.2021
Call Center Agent
Concentrix
06.2018 - 08.2019
Health Coordinator -
Orange Technical College