Khaleel Exum-Strong
Norwich
Summary
Dedicated server with exceptional customer service skills, adept at cash handling and guest engagement. Proven track record in maintaining a positive dining atmosphere and driving revenue through upselling techniques.
Overview
10
10
years of professional experience
Work History
Server
The Sugar Factory
Ledyard CT
05.2024 - Current
- Resolved customer complaints swiftly, maintaining a positive atmosphere for patrons.
- Implemented upselling techniques, contributing to overall restaurant revenue growth.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Assisted in developing training materials for onboarding new staff members effectively.
Server
Kensingtons (Norwich Inn and Spa)
Norwich, CT
05.2022 - 06.2024
- Delivered exceptional customer service in high-pressure dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new team members on restaurant protocols and customer engagement techniques.
- Managed multiple tables efficiently, enhancing guest satisfaction and dining experience.
78 Dance Company
Dancer
Meriden, CT
10.2021 - 05.2022
- Main Responsibility involved learning and performing dances to enhance the overall impact of the show put together.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Day of Delivery Operations Specialist
Bobs Discount Furniture
Taftville, CT
06.2019 - 10.2021
- Streamlined inventory management processes to enhance accuracy and efficiency.
- Coordinated cross-departmental communication to ensure alignment on operational priorities.
- Implemented process improvements that reduced turnaround time for customer orders.
- Analyzed data trends to identify opportunities for cost savings and operational enhancements.
Teller
Chelsea Groton Bank
Norwich, CT
10.2018 - 06.2019
- Processed customer transactions accurately and efficiently, enhancing client satisfaction and trust.
- Managed cash drawer, ensuring balanced daily reconciliation and adherence to banking regulations.
- Assisted customers with account inquiries, providing clear information on products and services.
- Implemented procedures for handling complex transactions, improving overall operational efficiency.
Mcdonalds
Floor Supervisor/ Crew Member
Norwich, CT
04.2016 - 10.2018
- Main responsibility involved delegating tasks to different crew members and handling customer concerns regarding issues with their food.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Norwich Free Academy
Norwich CT06-2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
The Sugar Factory
05.2024 - Current
Server
Kensingtons (Norwich Inn and Spa)
05.2022 - 06.2024
78 Dance Company
Dancer
10.2021 - 05.2022
Day of Delivery Operations Specialist
Bobs Discount Furniture
06.2019 - 10.2021
Teller
Chelsea Groton Bank
10.2018 - 06.2019
Mcdonalds
Floor Supervisor/ Crew Member
04.2016 - 10.2018
High School Diploma -
Norwich Free Academy