Julana Harris
Donipha,MO
Summary
Resourceful case manager experienced in coordinating care and ensuring compliance. Possesses excellent time management and team collaboration skills. Aiming to leverage expertise in client education and personalized care plans to enhance service delivery and improve client outcomes.
Overview
11
11
years of professional experience
Work History
Case Manager
Owen Acres
Poplar Bluff, MO
10.2025 - Current
- Assisted clients in navigating healthcare resources and services.
- Developed individualized care plans based on client assessments.
- Coordinated communication between clients, families, and service providers.
- Monitored client progress and adjusted care plans as needed.
- Documented case notes and ensured compliance with regulations.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Licensed Insurance Agent
SEMO Insurance
Doniphan, MO
10.2022 - 10.2025
- Developed personalized insurance plans tailored to client needs and preferences.
- Educated clients on policy options, benefits, and coverage details for informed decision-making.
- Analyzed risk factors and provided recommendations to optimize insurance solutions.
- Maintained accurate client records using CRM software for streamlined communication and service delivery.
- Conducted regular follow-ups with clients to ensure satisfaction and address any concerns proactively.
Sales Associate
Menards
Poplar Bluff, MO
04.2022 - 10.2022
- Assisted customers with product selection, enhancing shopping experience and ensuring satisfaction.
- Managed inventory levels through accurate stock counts and timely reorder processes.
- Trained new sales associates in product knowledge and customer service best practices.
- Developed promotional displays to increase product visibility and drive sales.
Activity Director
Oakdale Care Center
Poplar Bluff, MO
04.2020 - 04.2022
- Developed and implemented engaging recreational programs for residents to enhance social interaction.
- Collaborated with healthcare staff to ensure activities aligned with individual care plans and preferences.
- Trained and supervised activity assistants, fostering a supportive team environment focused on resident engagement.
- Evaluated program effectiveness through resident feedback, adjusting activities to maximize participation and satisfaction.
- Coordinated special events and outings, enhancing community involvement and enriching resident experiences.
- Managed budgets for activity supplies, ensuring cost-effective solutions while maintaining program quality.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
Project Coordinator
Gill Group
Dexter, MO
01.2015 - 04.2020
- Coordinated project timelines and deliverables across multiple teams to ensure on-time completion.
- Streamlined communication processes by implementing project management tools to enhance collaboration.
- Managed resource allocation and scheduling to optimize team productivity and project efficiency.
- Led cross-functional meetings, facilitating discussions that drove clarity and focus on project goals.
- Streamlined communication between appraisers and clients, enhancing service delivery efficiency.
- Coordinated appraisal processes to ensure compliance with industry regulations and standards.
Education
Associate of Applied Science - Business Management
Three Rivers Community College
Poplar Bluff, MO 05-2027
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Customer service
- Data entry
- Computer skills
- Administrative support
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Critical thinking
- Strong problem solver
- Documentation and recordkeeping
Timeline
Case Manager
Owen Acres
10.2025 - Current
Licensed Insurance Agent
SEMO Insurance
10.2022 - 10.2025
Sales Associate
Menards
04.2022 - 10.2022
Activity Director
Oakdale Care Center
04.2020 - 04.2022
Project Coordinator
Gill Group
01.2015 - 04.2020
Associate of Applied Science - Business Management
Three Rivers Community College