Julee Johnson
Salem
Summary
Accomplished and energetic Retail Manager with a solid history of achievement in a sales driven environment. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include customer service excellence, development of a solid staff to maximize profitability and the strategies needed to mutually benefit success.
Overview
28
28
years of professional experience
Work History
Office Manager
S.W. Johnson Welding & Repair Service
Salem
11.2014 - 09.2025
- Managed daily office operations for a welding and repair service.
- Coordinated schedules and appointments for technicians and clients.
- Oversaw inventory management for welding supplies and equipment.
- Maintained accurate records of customer transactions and service requests.
- Developed office procedures to improve workflow efficiency and organization.
- Facilitated communication between staff, clients, and suppliers effectively.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Store Manager
Luxottica Retail (Sunglass Hut)
Merrimack
12.2000 - 03.2014
- Created and implemented strategies to drive sales.
- Monitored sales activities to uphold high standards of customer service.
- Delivered exceptional customer service by actively engaging with customers and addressing their inquiries.
- Motivated employees to achieve personal and team goals.
- Experienced in ensuring proper merchandise presentation.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Store Manager
Dunkin Donuts
Andover
04.1997 - 11.2000
- Established and implemented goals and objectives for employees to align efforts with sales targets.
- Hired, trained, and evaluated personnel to enhance team capabilities.
- Estimated consumer demand to determine optimal types and quantities of goods for sale.
- Monitored and enforced safety, health, and security rules in workplace to ensure compliance.
Education
High School Diploma -
Marblehead Sr High
Marblehead, MASkills
- Customer service excellence
- Data management practices
- Training and development
- Profitability strategies
- Time management
- Experienced judgment and decision-making ability in varying situations
- Team collaboration initiatives
- Workplace motivation strategies
- Organizational skills
Awards
Achievements for + Sales %, Outstanding Achievements for Customer Service Excellence, Achievements for Inventory + %
Timeline
Office Manager
S.W. Johnson Welding & Repair Service
11.2014 - 09.2025
Store Manager
Luxottica Retail (Sunglass Hut)
12.2000 - 03.2014
Store Manager
Dunkin Donuts
04.1997 - 11.2000
High School Diploma -
Marblehead Sr High