Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Juleon U. Joseph

Magnolia,TX

Summary

Diligent Customer Service Representative skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Chick-fil-A
Miami, United States
07.2021 - 02.2022
  • Responded to customer requests for products, services and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Work Study Student

World Atlantic Airlines
Miami, United States
01.2021 - 02.2022
  • Interacted respectfully with others to offer ideas, identify issues and provide assistance.
  • Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Greeted incoming office visitors, answered questions and directed individuals to office locations.
  • Gained operational knowledge and supported departmental needs.
  • Complied with departmental protocols and procedures.
  • Fielded phone calls, took messages and directed callers to appropriate personnel.

Education

Associate of Science - Professional Pilot Course

Miami Dade College
Miami, FL
07.2023

Skills

  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented

Timeline

Customer Service Representative

Chick-fil-A
07.2021 - 02.2022

Work Study Student

World Atlantic Airlines
01.2021 - 02.2022

Associate of Science - Professional Pilot Course

Miami Dade College

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Juleon U. Joseph