Jules Inglima
Tampa,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales and Receptionist
Greenberg Dental And Orthodontics
10.2023 - Current
- Confirmed appointments using Dentrix, communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
Nail Technician
Paint Nail Bar
06.2022 - 07.2023
- Developed and maintained strong relationships with clients to increase loyalty, trust and satisfaction.
- Kept tidy and organized area to comply with cleanliness standards.
- Used gels, glitters and hand painted art to create custom nail designs for clients.
- Utilized specialized tools and techniques to restore natural nails and keep them healthy.
- Completed consultations with spa guests to determine nail care needs.
- Grew repeat client base through effective marketing and customer service.
- 75% client retention.
Store Manager
Restore Hyper Wellness And Cryotherapy Center
01.2022 - 04.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Personal Assistant to CEO/Real Estate
JDL Ventures
10.2021 - 01.2022
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Responded to emails and other correspondence such as Asana and Zoom meetings to facilitate communication and enhance business processes.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
Sales and Receptionist
Sarasota IV Lounge
03.2021 - 10.2021
- Confirmed appointments, communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Organized, maintained and updated information in computer databases.
- Tripled revenue in three months for the Lounge.
- Ran three social media account to drive engagement and sales.
Executive Assistant to CEO
NanaMacs
02.2019 - 12.2019
- Responded to emails from vendors and other correspondence to facilitate communication and enhance business processes.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered high volume of phone calls and email inquiries.
- Checked packages and merchandise for damage and notified vendors.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Worked with the Models during Shoot Days.
- Booked venues and catering for big events.
Social Media Manager Internship
Bahlr Media
08.2018 - 01.2019
- Increased customer engagement through social media posts, stories and comments.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Analyzed and reported social media and online marketing campaign results.
AT&T Manager
Spring Mobile - AT&T
04.2014 - 12.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Received award for more business phone lines sold by one employee and one store.
- Received award for the highest score in the district in 2017.
Education
No Degree - Business
UAA
Anchorage AKNo Degree - Entrepreneurial Certificate
North Idaho College
Couer D'Alene Idaho05.2018
High School Diploma -
Home High School
Homer, Ak05.2009
Skills
- Sales Management
- Customer Retention
- Project Coordination
- CRM Tracking
- Multi-Line Phone Systems
- Canva
- Google Drive/Excel/Word
- Dentrix
- Salesforce
- Five9
- B2B Sales
- SEO
Certification
- Licensed Real Estate Agent
- Entrepreneur Certificate
- License Nail Technician
- 2 Years on the Dean's List
Timeline
Sales and Receptionist
Greenberg Dental And Orthodontics
10.2023 - Current
Nail Technician
Paint Nail Bar
06.2022 - 07.2023
Store Manager
Restore Hyper Wellness And Cryotherapy Center
01.2022 - 04.2022
Personal Assistant to CEO/Real Estate
JDL Ventures
10.2021 - 01.2022
Sales and Receptionist
Sarasota IV Lounge
03.2021 - 10.2021
Executive Assistant to CEO
NanaMacs
02.2019 - 12.2019
Social Media Manager Internship
Bahlr Media
08.2018 - 01.2019
AT&T Manager
Spring Mobile - AT&T
04.2014 - 12.2017
No Degree - Business
UAA
No Degree - Entrepreneurial Certificate
North Idaho College
High School Diploma -
Home High School
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