Jules Menzies
Fort Myers,USA
Summary
Results-focused professional prepared to leverage background in administrative support and client relations. Consistently contributes to improved team efficiency and project success. Known for strong collaboration abilities and adaptability to changing requirements, emphasizing organizational and multitasking skills. Professional with strong foundation in delivering impactful results in collaborative environment. Skilled in analytical thinking, problem-solving, and effective communication, with proven ability to adapt to changing needs. Known for reliability and keen focus on achieving team goals. Prepared to bring fresh perspective and drive success in this role.
Overview
10
10
years of professional experience
Work History
Accounts Receivable and Billing Specialist
Sunseeker Resorts
Port Charlotte, Florida
01.2025 - 03.2026
- Verified accuracy of charges on guest folios at check-out time.
- Oversaw meticulous record-keeping of all transactions to ensure financial accuracy.
- Provided leadership by setting an example for other employees to follow.
- Ensured that all staff members were properly trained on hotel policies and procedures.
- Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP guests.
Junior Associate- Accounting Supervisor
Hyatt Regency Aurora Denver Conference Center
Aurora, Colorado
02.2024 - 12.2024
- Strengthened collaborative efforts among teammates by facilitating open dialogues during group discussions.
- Maintained confidentiality while handling sensitive information related to client accounts or legal matters.
- Supported senior associates in managing client relationships by scheduling meetings, taking minutes, and following up on action items.
- Assisted with onboarding of new employees.
Front Office Supervisor
Hyatt Regency Denver Tech Center
Aurora, Colorado
12.2022 - 11.2023
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
- Conducted regular performance evaluations for front desk staff, identifying areas for improvement and providing constructive feedback.
Hotel Front Office Agent (Part Time)
The Lodge in Breckenridge
Breckenridge, Colorado
08.2021 - 12.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
Front Office Assistant Manager
Doubletree By Hilton
07.2021 - 10.2022
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
- Supervised daily shift changes, ensuring smooth transitions between staff members at the front desk.
Customer Service Supervisor
Crystal Peak Lodge
05.2020 - 07.2021
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Monitored call center data to assess trends, proactively implementing solutions for identified issues.
Front Office Supervisor
Doubletree By Hilton
10.2019 - 03.2020
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
Food and Beverage Associate (Internship)
Omni Interlocken Resort
04.2018 - 04.2019
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
- Consistently delivered high-quality food and beverages to guests, resulting in increased repeat business.
- Streamlined order-taking process by implementing an efficient system that reduced errors and improved guest satisfaction rates.
- Greeted and seated guests to provide friendly and welcoming experience.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
Passenger Attendant (Internship)
Asiana Airlines
04.2017 - 03.2018
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Solved guest inquiries and issues promptly, ensuring their satisfaction with our services.
Customer Service Supervisor (Summer Work & Travel)
Food Lion
03.2017 - 06.2017
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
University Student Council Officer
Our Lady of Fatima University
06.2016 - 03.2017
- Implemented new policies based on feedback from students, resulting in more inclusive practices across campus life.
- Managed budgets for student council events, ensuring responsible allocation of funds while maximizing impact on the student experience.
- Developed and implemented initiatives aimed at enhancing student life on campus, from social events to academic support resources.
- Boosted student engagement by organizing and overseeing various extracurricular activities and events.
Cashier Team Lead (Summer Work and Travel Program)
Mount Rushmore National Memorial
03.2016 - 07.2016
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Restocked and organized merchandise in front lanes.
Education
Master Of Arts - Corporate Communication
Santa Clara University
Santa Clara, CA10.2021
Bachelor of Science - Hospitality Management
Our Lady of Fatima University
Antipolo, Philippines03.2017
Skills
- Colleague Advantage
- Maestro
- Opera
- On Q
- Reserve
- HotSOS
- Troubleshooting skills
- Documentation abilities
- Document Preparation
- Research expertise
- Monthly closings
- Sales Support
- Time Management
- Customer Service
- Attention to Detail
- Computer Skills
- Customer Engagement
- Data Entry
Timeline
Accounts Receivable and Billing Specialist
Sunseeker Resorts
01.2025 - 03.2026
Junior Associate- Accounting Supervisor
Hyatt Regency Aurora Denver Conference Center
02.2024 - 12.2024
Front Office Supervisor
Hyatt Regency Denver Tech Center
12.2022 - 11.2023
Hotel Front Office Agent (Part Time)
The Lodge in Breckenridge
08.2021 - 12.2022
Front Office Assistant Manager
Doubletree By Hilton
07.2021 - 10.2022
Customer Service Supervisor
Crystal Peak Lodge
05.2020 - 07.2021
Front Office Supervisor
Doubletree By Hilton
10.2019 - 03.2020
Food and Beverage Associate (Internship)
Omni Interlocken Resort
04.2018 - 04.2019
Passenger Attendant (Internship)
Asiana Airlines
04.2017 - 03.2018
Customer Service Supervisor (Summer Work & Travel)
Food Lion
03.2017 - 06.2017
University Student Council Officer
Our Lady of Fatima University
06.2016 - 03.2017
Cashier Team Lead (Summer Work and Travel Program)
Mount Rushmore National Memorial
03.2016 - 07.2016
Bachelor of Science - Hospitality Management
Our Lady of Fatima University
Master Of Arts - Corporate Communication
Santa Clara University