Jules Morales
METAIRIE,LA
Summary
Customer-oriented store manager offering many years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. As a dedicated and hardworking individual, I am committed to fostering a positive and collaborative team environment. I am patient and approach challenges with an open mind and a compassionate attitude.
Overview
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Store Manager
Cafe Du Monde
New Orleans, Louisiana
06.2014 - Current
- Managed daily operations, enhancing customer experience and satisfaction.
- Trained staff on product knowledge and customer service techniques, improving team effectiveness.
- Oversaw inventory management and stock replenishment, ensuring optimal stock levels.
- Implemented store policies to enhance efficiency and customer satisfaction.
- Developed staff schedules to optimize labor resources effectively.
- Resolved customer complaints promptly to maintain positive relationships.
- Established store tactics and strategies to achieve operational performance and sales goals.
Education
Bachelor of Science - Criminal Justice
McNeese State University
Lake Charles, LA 12.2021 - 12.2025
Skills
- Inventory management
- Customer service
- Conflict resolution
- Team building
- Retail merchandise quality standards
- Flexible schedule
- Reliable
- Outstanding communication skills
- Friendly and positive
References
References available upon request.
Timeline
Bachelor of Science - Criminal Justice
McNeese State University
12.2021 - 12.2025
Store Manager
Cafe Du Monde
06.2014 - Current