Summary
Overview
Work History
Education
Skills
References
Timeline
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Jules Ner

Union City,CA

Summary

Experienced professional with a background in PCB micro soldering and technical operations management. Proven track record as an Operations Manager and Facility Manager, adept at leading cross-functional teams in problem-solving and implementing solutions. Proficient in utilizing Linux (Ubuntu) for log analysis, running product tests, and managing updates. Skilled in teaching PCB rework techniques to colleagues across the organization. Extensive knowledge in handling mechanical and electrical components including stepper motors, power boards, and compute boards etc. A dedicated and detail-oriented individual with a strong commitment to quality and efficiency in all endeavors.

Overview

4
4
years of professional experience

Work History

Operations Manager

cradlewise
Union City, CA
11.2023 - 04.2024
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes and team performance.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Analyzed project costs to establish budget parameters.
  • Adhered to safety regulations, creating a safe working environment for all employees.
  • Leveraged analytical expertise to identify patterns and trends in daily reports pertaining to production performance metrics, QA/QC.
  • Led cross-functional teams in problem-solving activities related to process improvements and new product launches
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • I used linux(ubuntu) to check log's, run test on electrical systems and preform green grass updates.

Manager

Asurion
Union City, CA
12.2021 - 10.2023
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • leader in pcd rework for my region.
  • traveled to multiple locations across the U.S organization to teach pcd rework and diagnostics to techs.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures. (utilizing helix coaching software)
  • Maintained adequate staffing to meet objectives within budget.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • problem solving for new and unique electronics needing repair solutions.
  • setting up different locations esd safe work spaces and equipment.

Start-up Contractor

Cradlewise
Union City, CA
12.2021 - 05.2022
  • worked with 2 engineers late nights and early morning to produce the first 100 smart baby cribs ever sold by the company
  • conducted the first round of QA/QC and minor adjustments to product.
  • also produced the first operating procedures for production
  • as I work here I was tackling school and a full time job.

Lead Technician

UBreakiFix
Union City, CA
06.2021 - 11.2021
  • Created detailed reports summarizing all installation activities.
  • Provided technical support to customers and staff on a variety of hardware and software issues.
  • Conducted system maintenance, including troubleshooting, repairs, upgrades, and installations.
  • Trained users in the use of new software packages or hardware devices.
  • Analyzed customer requirements to determine appropriate solutions.
  • Maintained up-to-date knowledge of current technology trends.
  • Google, Apple and Samsung certified
  • wise certified
  • PCB rework including SMT components, ports and connectors, re-ball and complex trace repairs.
  • Documented processes for future reference by team members.
  • shared expertise to team members.

General Labor Worker

Self Employed Services
Bay Area, CA
01.2020 - 06.2020
  • Performed home renovation and demolition tasks.
  • installed carpet and kitchen cabinets.

Education

High School Diploma -

Decoto School For Independent Study
Union City, CA
05-2022

Skills

  • Organizational Management
  • pcd specialist
  • Basic linux(ubuntu) admin
  • computer hardware specialist
  • Data Analysis
  • Customer Service
  • Workflow Optimization
  • Process Improvement
  • Workforce Management
  • Project management abilities
  • Team Leadership
  • Strategic Planning
  • Procedure Development
  • Labor Relations
  • Customer Retention
  • Production
  • P&L Management
  • jig making

References

Vijay Rawat | Electrical engineer - ex colleague

(408) 569-8974

Bharath patil | CTO - Cradlewise

(510) 518-7970

Caitlin Hughes | Senior manager - Asurion

(805) 304-0059 

Syed Ahmed | Data analyst - Uber

(832) 814-3269

Timeline

Operations Manager

cradlewise
11.2023 - 04.2024

Manager

Asurion
12.2021 - 10.2023

Start-up Contractor

Cradlewise
12.2021 - 05.2022

Lead Technician

UBreakiFix
06.2021 - 11.2021

General Labor Worker

Self Employed Services
01.2020 - 06.2020

High School Diploma -

Decoto School For Independent Study

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Jules Ner