Julesa Caple
Lehigh Acres,FL
Summary
Proven professional with extensive experience in customer service and cash handling. Excelled in problem resolution and credit card processing payments, enhancing customer satisfaction and operational efficiency. Trained new team members, demonstrating a positive attitude, and reliability. Fluent in basic Spanish, with the ability to adapt quickly to new challenges, and punctual to work.
Overview
3
3
years of professional experience
Work History
Scale House Attendant
Waste Management Company
Naples , FL
03.2023 - Current
- Weighed trucks using a digital truck scale and recorded weight information into the computer system.
- Monitored security cameras located throughout facility to detect unauthorized access or suspicious activity.
- Analyzed data collected from weigh tickets and prepared reports summarizing results.
- Maintained logs of all scale house transactions and reported any discrepancies to supervisor.
- Managed daily credit and debit card transactions for incoming customers.
- Communicated with drivers in a professional manner, answered questions, and provided directions as needed.
Cashier/ Customer Service Representative
Walmart
Naples , FL
08.2021 - 02.2023
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Accepted cash and credit card payments, issued receipts and provided change.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Worked with cross-functional teams to achieve goals.
- Processed returns and exchanges of merchandise in accordance with store policies.
Customer Service Associate
Publix
Naples, FL
Oct2016 - 07.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems, and solutions.
- Shared detailed information regarding options to help customers make decisions.
- Handling the register, greeting all customers, and getting shopping carts.
- Help customers with their groceries, and take them out to the car.
Cashier
Khols
Naples, FL
Oct2018 - Jan2019
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed all sales transactions promptly to prevent long customer wait times.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Assisted customers with account updates, new service additions and promotional offers.
Education
High School Diploma -
Florida SouthWestern College
CollierSkills
- Data entry
- Problem Resolution
- Credit card payment processing
- Reliability and punctuality
- High-energy attitude
- Customer support
- Customer service
- Cash handling
- Stockroom procedures
- Training and mentoring
Timeline
Scale House Attendant
Waste Management Company
03.2023 - Current
Cashier/ Customer Service Representative
Walmart
08.2021 - 02.2023
Customer Service Associate
Publix
Oct2016 - 07.2021
Cashier
Khols
Oct2018 - Jan2019
High School Diploma -
Florida SouthWestern College