Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
Generic

Zulfikar Dhamaani

Decatur,USA

Summary

Dynamic professional with extensive experience in insurance verification and patient scheduling at VxL Medical Care. Demonstrated expertise in maintaining accurate records and managing emergency situations effectively. Skilled in information gathering and solution provision, enhancing patient satisfaction and operational efficiency. Dedicated to continuous improvement and exceptional service delivery.

Overview

9
9
years of professional experience

Work History

Driver

DoorDash
, GA
06.2024 - Current
  • Verified inventory loads against shipping documents to ensure accuracy.
  • Inspected vehicles for mechanical and safety issues before operation.
  • Handled emergency situations with composure and effectiveness.
  • Transported clients safely and punctually to designated locations.
  • Utilized GPS and mapping tools for optimal route planning.
  • Maintained confidentiality of sensitive materials during transport operations.
  • Recorded deliveries and collected customer signatures accurately.

Service Associate

Silverine
Atlanta, GA
06.2022 - 06.2024

Monitored shipment receipts to ensure accuracy of merchandise grams and vendor compliance.

Verified metal and labor prices for correctness, addressing discrepancies promptly.

Communicated with vendors regarding any short grams or incorrect labor charges through discrepancy emails.

Returned defective merchandise to vendors for credit processing.

Created and maintained vendor Excel sheets for inventory management.

Provided price tags to vendors for proper merchandise tagging.

Resolved after-sale queries related to merchandise quality and transit issues.

Managed returns of damaged products while tracking company profit and loss.

Receptionist

VxL Medical care
New York, Queen
05.2016 - 03.2020
  • Greet incoming patients and confirm demographic and insurance information.
  • Assist patients in selecting primary care physicians to meet individual needs.
  • Obtain insurance approval for services required based on doctor referrals.
  • Explain covered services to patients according to their insurance policies.
  • Verify insurance eligibility and collect copays efficiently.
  • Remind patients of upcoming appointments through phone calls.
  • Scan documents and files to facilitate reimbursement for provided services.
  • Collaborated with billing department in New York to resolve discrepancies.

Education

License Agent - Life & Accidental Insurance

01.2024

Diploma - Billing & Coding

01.2018

Bachelor - commerce

Mumbai University
01.2006

Skills

  • Active listening
  • Insurance verification
  • Patient scheduling
  • Record keeping
  • Data entry
  • Attention to detail
  • Emergency response
  • Issue acknowledgment
  • Information gathering
  • Solution offering
  • Action taking
  • Follow-up strategies
  • Continuous improvement

Leadership Experience

Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.

Timeline

Driver

DoorDash
06.2024 - Current

Service Associate

Silverine
06.2022 - 06.2024

Receptionist

VxL Medical care
05.2016 - 03.2020

License Agent - Life & Accidental Insurance

Diploma - Billing & Coding

Bachelor - commerce

Mumbai University
Zulfikar Dhamaani