Juliana Nemeth
Grand Blanc,MI
Summary
Dynamic and results-oriented professional with extensive experience in retail, notably as a Sales Associate III at Coach. Excelled in customer engagement and retail merchandising expertise, driving sales through upselling and fostering teamwork. Proven ability to solve problems and enhance customer satisfaction, contributing to significant store performance improvements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate III
Coach
Auburn Hills, MI
08.2023 - Current
- Demonstrated product features and benefits for customers' needs.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Upsold additional items based on customer interests and needs.
- Provided accurate information about products, prices and services.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assessed customer needs to provide assistance and information on product features.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
Retail Keyholder
Torrid
Brighton, MI
06.2018 - 08.2023
- Managed daily operations such as assigning tasks to associates, reviewing time sheets, enforcing rules and regulations.
- Utilized problem solving skills to resolve customer disputes or complaints quickly and efficiently.
- Provided excellent customer service by responding promptly to inquiries and complaints.
- Ensured a clean and organized store environment by restocking shelves, organizing displays, and cleaning the sales floor.
- Provided customer service, answered questions, and addressed complaints regarding merchandise or services.
- Confirmed pricing accuracy throughout the store by performing price checks on items.
- Inspected merchandise prior to stocking shelves or displays to ensure quality control standards were met.
- Greeted customers upon entry and assisted them in locating products.
- Organized promotional events in order to increase sales volume and brand awareness.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Education
Bachelor of Arts - Digital Illustration/Visual Communications
Kendall College of Art & Design of FSU
Grand Rapids06-2005
Bachelor of Arts - Illustration
Kendall College of Art & Design of FSU
Grand Rapids, MISkills
- Display setup
- Upselling and cross selling
- Teamwork and collaboration
- Problem-solving
- Customer engagement
- Retail merchandising expertise
- Positive and professional
- Service oriented
Certification
- Learning AutoCAD 2024
Languages
English
Native/ Bilingual
Hungarian
Limited
Websites
Accomplishments
- Advanced Placement Credit given score 5 of 5
References
References available upon request.
Timeline
Sales Associate III
Coach
08.2023 - Current
Retail Keyholder
Torrid
06.2018 - 08.2023
- Learning AutoCAD 2024
Bachelor of Arts - Digital Illustration/Visual Communications
Kendall College of Art & Design of FSU
Bachelor of Arts - Illustration
Kendall College of Art & Design of FSU
Similar Profiles
Tim HicksTim Hicks
Putwall at CoachPutwall at Coach
Nina NapolesNina Napoles
Retail Sales Associate at CoachRetail Sales Associate at Coach
Karla ColmeneroKarla Colmenero
Key Holder at CoachKey Holder at Coach