Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Juli Wilkison

Jacksonville,FL

Summary

Dynamic Inside Sales Representative with a proven track record in exceptional customer service and relationship development. Committed to enhancing client satisfaction and driving sales growth through tailored solutions.

Overview

10
10
years of professional experience

Work History

Inside Sales Representative

IDEXX Pharmaceuticals
Remote
01.2022 - Current
  • Cultivated strong relationships with veterinary professionals to enhance client engagement and retention.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Managed friendly and professional customer interactions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Provided expert product knowledge to clients, ensuring accurate information dissemination and support.

Customer Service Representative

Chimney Lakes Animal Hospital
Jacksonville, FL
06.2017 - 01.2022
  • Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
  • Managed appointment scheduling and follow-ups to optimize clinic workflow and client satisfaction.
  • Educated pet owners on health care procedures, ensuring compliance and promoting preventative care.
  • Collaborated with veterinary staff to streamline processes, enhancing service delivery and client experience.
  • Developed training materials that supported continuous learning within the customer service team.
  • Mentored new team members on customer service best practices and clinic protocols for improved performance.

Customer Service Representative

Nease Animal Clinic
Fleming Island, FL
06.2016 - 06.2017
  • Analyzed client feedback to identify areas for service enhancement, driving improvements in operations.
  • Led initiatives to improve patient check-in processes, resulting in reduced wait times for clients and pets.
  • Collaborated with team members to complete all items needed for AAHA certifications.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.

Education

Bachelor of Science - Biology

Sweet Briar College
Sweet Briar Virginia
05-1996

High School Diploma -

Wolfson Senior High School
Jacksonville
05-1992

Skills

  • Attention to detail
  • Exceptional customer service
  • Relationship development
  • Adept multi-tasker
  • Customer relationship management
  • Organized and efficient
  • Driven
  • Sales expertise
  • Salesforce

Accomplishments

Circle of Excellence Nominee First, Second, and Third quarters of 2025.

Circle of Excellence Winner Second quarter of 2025

Timeline

Inside Sales Representative

IDEXX Pharmaceuticals
01.2022 - Current

Customer Service Representative

Chimney Lakes Animal Hospital
06.2017 - 01.2022

Customer Service Representative

Nease Animal Clinic
06.2016 - 06.2017

Bachelor of Science - Biology

Sweet Briar College

High School Diploma -

Wolfson Senior High School