Julia Allen
Rochester,NY
Summary
Dedicated Customer Service Representative with a proven track record in problem resolution and relationship building. Experienced in training staff and enhancing service delivery to achieve high customer satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Wegmans Food Markets, Inc
Rochester, NY
11.2017 - Current
- Resolved customer inquiries and complaints efficiently, ensuring high satisfaction levels.
- Collaborated with team members to enhance service delivery and streamline operations.
- Trained new staff on company policies, customer engagement techniques, and product knowledge.
- Monitored inventory levels and assisted in restocking merchandise to maintain optimal availability.
- Analyzed customer feedback and suggested actionable strategies to improve service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Dietary Aide
Hilton East Assisted Living
Hilton, NY
10.2015 - 10.2017
- Prepared and served nutritious meals in accordance with dietary guidelines.
- Assisted residents with meal selection to accommodate dietary restrictions.
- Maintained cleanliness and organization of dining areas and food storage.
- Collaborated with kitchen staff to ensure timely meal delivery and quality control.
- Monitored inventory levels and reported shortages to management for reordering.
- Trained new staff on food safety protocols and proper serving techniques.
- Implemented feedback mechanisms to enhance resident dining experiences consistently.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Education
Medical Coding And Billing
Bryant & Stratton College
NY08-2026
High School Diploma -
Hilton Central High School
Hilton, NY06-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Complaint handling
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Product knowledge
- Order processing
Timeline
Customer Service Representative
Wegmans Food Markets, Inc
11.2017 - Current
Dietary Aide
Hilton East Assisted Living
10.2015 - 10.2017
Medical Coding And Billing
Bryant & Stratton College
High School Diploma -
Hilton Central High School