Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Julia Almeida

Overview

7
7
years of professional experience

Work History

Front Desk Medical Receptionist

Advent Health Imaging
Winter Garden
12.2024 - Current
  • Managed front-desk operations for 100+ daily patients, coordinating scheduling and optimizing patient flow to ensure timely service
  • Acted as liaison between patients and clinical staff, resolving concerns and minimizing delays to improve patient satisfaction
  • Verified insurance, obtained prior authorizations, and processed co-pays accurately, ensuring compliance with regulations

Medical Assistant

Sergio Menendez-Aponte, M.D.
Winter Park
06.2022 - 12.2024
  • Performed clinical duties including patient intake, vitals, injections, EKGs, and assisted in procedures to ensure quality patient care.
  • Assisted physicians during patient examinations and procedures to enhance patient outcomes.
  • Electronically ordered labs, imaging, and medical supplies to streamline patient diagnostic processes.
  • Coordinated referrals to specialists and followed up on patient care plans.
  • Trained and supported new staff on clinical procedures and office workflows

Pharmacy Technician

Publix Pharmacy
Ocoee
08.2021 - 06.2022
  • Assisted pharmacists in a high-volume retail pharmacy, accurately preparing and dispensing prescriptions
  • Coordinated with healthcare providers to swiftly resolve prescription-related issues, enhancing patient care
  • Delivered patient-focused service by addressing inquiries and resolving concerns promptly in fast-paced environment
  • Collaborated with team members to optimize workflow during peak hours, ensuring timely prescription fulfillment
  • Trained new pharmacy staff on procedures and best practices for operations.

Customer Service Representative

State Farm
Winter Garden
05.2019 - 01.2020
  • Managed high call volumes, fostering positive customer experiences through effective communication
  • Resolved customer concerns efficiently, maintaining professionalism and accuracy to enhance service quality
  • Assisted customers with policy inquiries, billing, renewals, and coverage changes to ensure clarity and satisfaction

Education

Bachelor of Science - Health Sciences

University of Central Florida
Orlando, FL

Skills

  • Medical Terminology
  • Patient Relations
  • Attention to Detail
  • Workflow Coordination
  • Microsoft Office proficiency
  • Organizational skills
  • Conflict Resolution
  • Team Leadership

Languages

  • English: Fluent
  • Portuguese: Fluent
  • Spanish: Intermediate

Timeline

Front Desk Medical Receptionist

Advent Health Imaging
12.2024 - Current

Medical Assistant

Sergio Menendez-Aponte, M.D.
06.2022 - 12.2024

Pharmacy Technician

Publix Pharmacy
08.2021 - 06.2022

Customer Service Representative

State Farm
05.2019 - 01.2020

Bachelor of Science - Health Sciences

University of Central Florida
Julia Almeida