JULIA A. PHARR
Fairburn,GA
Summary
Progressive experience in Airline Customer Service, with a comprehensive supervisor background. Effectively define, develop and implement targeted customer service action plans to maximize operational productivity and efficiency. Dynamic written and oral communication, presentation, and problem-solving abilities. Strong employee relations and strategic planning skills. Excel at interacting with broad populations including senior management and staff as well as customers.
Overview
30
30
years of professional experience
Work History
Cargo Agent
Delta Air Lines, Inc
10.1995 - Current
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
- Improved cargo processing efficiency by streamlining documentation and communication procedures.
- Provided support during peak periods, demonstrating adaptability and teamwork skills.
Customer Service Agent/Supervisor
Delta Air Lines, Inc
10.1995 - Current
- Effectively lead staff by maintaining the company's key goals and priorities, and employing strong leadership capabilities, enabling improved performance and increased customer service.
- Proactively create a positive travel experience for all customers by providing in-depth knowledge of the company's travel policy, available customer care services as well as assistance with ticketing, reservation modifications and other airport travel concerns, in a high paced environment.
- Apply solid communications and interpersonal relation skills toward communicating internal deficiencies, relevant process improvements and additional value added efforts to the customer and customer service team.
Sky Club
Delta Air Lines, Inc
10.1995 - Current
- Greeted our guests during check-in with thoughtful and genuine service.
- Made our guests feel welcomed and at home while creating positive experiences.
- Provided exceptional hospitality to Delta's high-value customers, club members and their guests.
- Proactively engaged and interacted with our guests to ensure member satisfaction.
Baggage Service Agent
Delta Air Lines, Inc
10.1995 - Current
- Concurrently steered baggage claim processing, locating lost luggage and processing luggage return claims with external providers.
- Assisted experienced level agents with completing baggage claim processing within a reasonable timeframe.
- Effectively managed customer concerns regarding delayed or lost luggage by providing them with reassurance of the effectiveness of Delta's lost luggage location process.
Operations Service Agent
Delta Air Lines, Inc
10.1995 - Current
- Coordinated the expedition of work flow and materials by developing a dynamic working relationship with various departments as stipulated by the production schedule.
- Proficiently developed and executed operational strategies related to distributing production, reviewing shipment schedules, communicating with various department supervisors regarding project progress, changes and completion dates and compiling various operational reports and management reporting.
FIDS Agent
Delta Air Lines, Inc
10.1995 - Current
- Effectively monitored and coordinated aircraft frequencies, flight activities and flight releases enabling timely communication to pilots and various flight crews.
Education
Pharmacy Technician -
Western School of Health
Pittsburgh, PASkills
- Delta Term
- SNAPP
- FasTrak
- CXM
- Cornerstone
- Web Vision
- iCargo
Community Service
- Pride Volunteer Day
- Habitat for Humanity
Professional Memberships And Achievements
- Job Well Done Certificate
- Commendation for Exemplary Performance
- Years of Dedicated Service
Timeline
Cargo Agent
Delta Air Lines, Inc
10.1995 - Current
Customer Service Agent/Supervisor
Delta Air Lines, Inc
10.1995 - Current
Sky Club
Delta Air Lines, Inc
10.1995 - Current
Baggage Service Agent
Delta Air Lines, Inc
10.1995 - Current
Operations Service Agent
Delta Air Lines, Inc
10.1995 - Current
FIDS Agent
Delta Air Lines, Inc
10.1995 - Current
Pharmacy Technician -
Western School of Health
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