Julia Barclay
Everett,Washington
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Department Of The Navy
Everett, WA
04.2023 - Current
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Answered customer telephone calls promptly and appropriately handled needs.
- Performed basic daily bookkeeping tasks.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Lead Brand Representative
Abercrombie & Fitch
Marysville, WA
02.2021 - 07.2023
- Showed understanding of customer's personal style and preferences when offering product advice.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Maintained clean, organized and professional work environment.
- Resolved escalated customer issues promptly, demonstrating commitment to superior service quality while preserving company reputation.
- Mentored junior representatives, cultivating a positive work environment conducive to professional development.
- Collaborated with management to design eye-catching visual merchandising displays, driving customer engagement.
Education
Associate of Business Administration - Marketing
Everett Community College
Everett, WA08.2024
Skills
- Detail Oriented
- Teamwork and Collaboration
- Inventory Oversight
- File Management
- Time Management
- Staff Training
- Front Office Support
- Scheduling
- Office Administration
- Guest accommodations
Certification
- Licensed Real Estate Agent - Nov. 2022-Present
Languages
Japanese
Limited Working
Timeline
Front Desk Associate
Department Of The Navy
04.2023 - Current
Lead Brand Representative
Abercrombie & Fitch
02.2021 - 07.2023
Associate of Business Administration - Marketing
Everett Community College