Julia Birney
Kīhei,USA
Summary
Dynamic leader focused on enhancing customer satisfaction and streamlining operations. Proven problem-solver who leverages sound judgment and collaborative skills to improve processes, decrease costs, and drive organizational success.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Customer Service Representative
Tutu's Pantry
Kihei, USA
05.2025 - 07.2026
- Resolved customer issues and complaints to improve satisfaction and foster repeat business.
- Utilized POS system for precise order entries and payment processing.
- Organized racks and shelves to improve product visibility and encourage customer purchases.
- Conducted regular inventory counts to ensure accurate stock levels and promptly resolve discrepancies.
Barista
Lava Java Coffee Roasters
Kihei, USA
08.2014 - 10.2020
- Created complex, hand-crafted beverages to meet customer preferences.
- Trained new baristas on coffee preparation and customer service standards.
- Collaborated with team members to ensure smooth daily operations and workflow.
- Assisted in inventory management by tracking supplies and placing orders.
Server
Haui's Life's a Beach
Kihei, USA
07.2014 - 02.2016
- Welcomed customers at entrance, created friendly atmosphere, answered questions, and recommended specials to enhance guest experience.
- Resolved customer complaints calmly, ensuring a positive dining experience.
- Mentored new servers on best practices for delivering excellent service and maintaining efficiency during busy shifts.
- Operated POS terminals to input orders, split bills, and calculate totals.
Lead Server
Ruby Tuesday
Kihei, USA
12.2010 - 02.2012
- Achieved consistently high scores on customer satisfaction surveys through attentive service and personalized interactions.
- Utilized extensive menu knowledge to address questions on item sourcing, ingredients, and cooking methods, enhancing guest experience.
- Coordinated server schedules and tasks to maintain organized coverage and efficient service.
- Ensured compliance with local alcohol laws through diligent learning and adherence to regulations.
Skills
- Upselling and retail sales
- Cash handling and POS
- Cleaning and kitchen experience
- Property maintenance and hospitality
- Food safety and preparation
- Serving and food service
- Catering and restaurant experience
- Scheduling and task prioritization
- Complaint resolution
Certification
- Alcohol Server Certification, Maui County, 10/14/2026
- Registered Behavioral Technician, 08/19/2026
- Food Handler Certification 9/14/2028
Accomplishments
- Achieved consistently high scores on customer satisfaction surveys through attentive service and personalized interactions.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Timeline
Customer Service Representative
Tutu's Pantry
05.2025 - 07.2026
Barista
Lava Java Coffee Roasters
08.2014 - 10.2020
Server
Haui's Life's a Beach
07.2014 - 02.2016
Lead Server
Ruby Tuesday
12.2010 - 02.2012