Julia Birth

• Assisted front desk inquiries and service requests, enhancing customer experience.
• Managed consultation scheduling by answering calls and coordinating appointment calendars for water treatment services.
• Used Housecall Pro and QuickBooks Online daily to support office operations.
• Organized customer records and service paperwork through effective filing and document control, ensuring quick access.
• Processed payment transactions accurately through point-of-sale systems.
• Entered data across multiple computer systems with accuracy and timeliness.
• Maintained current customer and client account details to support accurate service delivery.

Managed front desk operations on a Skilled Nursing floor, greeting family members and medical staff with professionalism to create a welcoming environment.

Direct them to the appropriate employee, or resident they were visiting, ensuring check in/out on accushield Answered phone calls and directed inquiries to appropriate personnel promptly. Listening to the concerns of residents, assisting them to the best of my ability. Supported administrative functions by performing tasks such as data entry and maintaining records to streamline office processes., including data entry for resident admissions and discharges.

Coordinated with nursing and transportation staff to facilitate safe attendance of residents at doctor appointments. Monitoring fire safety panel and responding to alerts and notifying security/maintenance of any problems Work with security for transportation of people between buildings

• Improved customer response by handling calls, service requests, and appointment scheduling.
• Reduced service delays by troubleshooting problems and coordinating installations.
• Organized maintenance and delivery routes to facilitate daily operations.
• Supported accurate recordkeeping through QuickBooks Pro, customer data management, accounts receivable, accounts payable, and bookkeeping.
• Recruited and supervised service and office staff to improve team performance. to enhance office operations.
• Increased customer engagement through maintenance reminders, coupons, and other communication materials.
• Coordinated inquiry resolution and customer support follow-up to enhance service experience.
• Maintained financial accuracy by reviewing statements regularly.