Julia Mostova
Summary
Highly organized and professional European employee with over 7 years experience in customer service and sales. Dedicated to finding creative ways to enhance customer experience and increase sales. Quick learner who takes initiative while keeping an open mind and friendly attitude.
Overview
6
6
years of professional experience
Work History
Medical Spa receptionist
SkinLab Injectables
08.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Trained and developed sales team associates in products selling techniques and procedures
- Documented patient medical information, medical histories to facilitate smooth appointment and payments processing
- Obtained knowledge about provided services such as injectables, fillers, lasers and other med spa treatments (SkinPen, PRP injections, SylfirmX, Emsculp Neo)
- Assisting in numbing clients for their appointments
- Upselling and advertising skincare lines such as Skin Ceuticals, Skinbetter, Epionce
- Managed masted calendar and scheduling appointments for providers based on optimal patient loads and clinical availability
- Organized paperwork such as pulling charts and preparing for nurses assessment, preparing reports for the office and patient needs.
Restaurant Server
Metro Wine-Bistro bar
10.2023 - 03.2024
- Set positive tone for entire dining experience as first point of contact for incoming guest
- Hight wine intelligence
- Able to recommend selection based on guest's taste and open bottles for them upon their approval
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Assisted hostess by answering phones to take reservation and to-go orders, and by greeting, seating, and thanking guests.
Restaurant Server
E3 Chop Steak House
10.2020 - 03.2021
- Representing wine sample for guests to taste and cocktail recommendation upon their preferences
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Restaurant Server
Secret Stash
08.2019 - 09.2020
- Informally recognized as Lead Server with responsibility for overseeing opening / closing and coaching and mentoring new servers regarding menu items, company policies and procedures
- Explained menu items and suggested appropriate options for food allergy concerns
- Presented wine samples for guests to taste, and open bottles for them upon their approval
- Worked with POS system to place orders, manage bills and handle complimentary items
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Cultivated warm relationships with regular customers
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits
- Resolved customer complaints promptly and professional to maintain positive reputation
- Set positive tone for entire dining experience as first point of contact for incoming guest.
Food Server
Persephone Bakery Cafe
05.2018 - 08.2019
- Explained menu items and suggested appropriate options for food allergy concerns
- Kept register accurate through correct billing payment processing and cash management practices
- Bussed and reset tables to keep dining room and work areas clean
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy period
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
Food Server
Road House
05.2018 - 09.2019
- Lead server in extremely high volume gastro pub on Jackson Hole Square
- Followed health and safety protocols crucial for maintaining safe and sanitary environment for customers and staff
- Leveraged drink knowledge to make craft beer recommendations for dinners
- Served food and beverages with focused attention to customer needs
Food Server
HARD ROCK CAFE
09.2018 - 05.2019
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Applied comprehensive knowledge of wine, cider and beer to increase daily sales
- Worked with POS system to place orders, manage bills and handle complimentary
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Education
Master of Arts - Accounting And Business Management
University of Economics
Cracow, Poland05.2019
Bachelors - Business Economics
University of Economics
Cracow, Poland09.2017
Skills
- Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation
- Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders
- Point of Sale Systems - upselling and cross selling
- Positive Attitude and Conflict Resolution
- Efficient in POS Systems to include Aloha, Toast, Clover
- Memorization, Arithmetic
- Administrative Tasks
- Microsoft Office
- Competitive Analysis
- Digital advertising knowledge
Languages
Ukrainian
Native or Bilingual
English
Full Professional
Polish
Full Professional
Russian
Native or Bilingual
Timeline
Restaurant Server
Metro Wine-Bistro bar
10.2023 - 03.2024
Medical Spa receptionist
SkinLab Injectables
08.2022 - Current
Restaurant Server
E3 Chop Steak House
10.2020 - 03.2021
Restaurant Server
Secret Stash
08.2019 - 09.2020
Food Server
HARD ROCK CAFE
09.2018 - 05.2019
Food Server
Road House
05.2018 - 09.2019
Food Server
Persephone Bakery Cafe
05.2018 - 08.2019
Master of Arts - Accounting And Business Management
University of Economics
Bachelors - Business Economics
University of Economics
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