Julia Bost
Casselberry,FL
Summary
Experienced Shift Manager skilled in supervision, customer service, and inventory management. Enhances team performance and resolves customer issues through effective communication and problem-solving. Manages daily operations and trains staff to improve operational efficiency and productivity. Committed to maintaining high quality standards and implementing policies to ensure customer satisfaction.
Overview
1
1
year of professional experience
Work History
Shift Manager
RaceTrac
Oviedo, Florida
01.2025 - 02.2026
- Supervised daily operations and ensured compliance with safety standards.
- Scheduled team shifts and managed employee timekeeping records.
- Trained staff on customer service techniques and operational procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Coached employees on interactions with customers to drive exceptional service.
- Resolved customer complaints with effective communication strategies.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Managed inventory levels and coordinated restocking of products.
- Implemented store promotions and ensured product displays were appealing.
- Conducted regular inspections to maintain cleanliness and organization standards.
- Assisted employees in completing their tasks during busy periods. during peak periods.
- Ensured completion of all opening and closing duties was completed accurately according to established guidelines.
- Communicated with other shift managers to facilitate continuum of customer service.
Shift Lead
Taco Bell
Winter Springs, Florida
11.2024 - 01.2026
- Supervised team members during shifts to improve operational efficiency and service delivery.
- Coordinated shift schedules to align staffing with customer demand and operational needs.
- Trained new staff on food preparation and customer service protocols, ensuring readiness for peak hours.
- Trained new staff on food preparation and customer service standards.
- Implemented training programs to improve team performance and service quality.
- Supported training sessions for new employees to ensure they understood operational procedures.
- Managed cash register, ensuring accurate financial transactions.
- Ensured compliance with health and safety regulations in food handling practices.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Responded to customer inquiries and complaints in a professional manner.
- Assisted in inventory management and restocked supplies.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Managed store operations during absence of Store Manager or Assistant Manager.
Education
High School Diploma -
Oakridge High School
Orlando05-2017
Skills
- Customer service
- Operational efficiency
- Staff training
- Team scheduling
- Inventory management
- Cash handling
- Safety compliance
- Conflict resolution
- Effective communication
- Performance coaching
- Time management
- Training
- Employee orientation
- Staff development
- Transaction management
- Inventory controls
- Shift leadership
- Shift checklists
- Team guidance
- Team development
- Problem solving
- Attention to detail
- Decision-making
- Customer service orientation
Timeline
Shift Manager
RaceTrac
01.2025 - 02.2026
Shift Lead
Taco Bell
11.2024 - 01.2026
High School Diploma -
Oakridge High School