Julia Branscombe
Tivoli,NY
Summary
Driven and dependable team-player with a passion for learning and a recognition of the importance of collaboration. Years of experience in delivering satisfying customer service and training new team members. Ability to resolve disputes with customers and employees in a composed manner, particularly during the Covid-19 pandemic. Willingness to take on added responsibilities to meet team goals. Future plans to achieve a master's degree in urban planning post-undergrad.
Overview
8
8
years of professional experience
Work History
Server
Fortunes Ice Cream
03.2022 - Current
- Providing efficient and friendly service to ensure customer satisfaction.
- Handling difficult customer situations professionally, resolving issues in a prompt manner.
- Processing of orders on POS system.
- Doubled sales from previous fiscal year as a team.
Host
Carrol's Creek Cafe
01.2018 - 08.2022
- Enhanced customer satisfaction by promptly greeting and seating hundreds of guests a day.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Volunteer
Kingston Emergency Food Collaborative
01.2022 - 05.2022
- Delivered hot meals to families in need across the Kingston, NY area, a city designated as a "food desert".
Volunteer
Haley's Helping Hands Of Maryland
01.2016 - 06.2021
- Supported underprivileged families with the distribution of essential supplies, improving their living conditions.
- Worked at events that supplied nutritious meals for those facing food insecurity within the community.
- Packed and sent packages of school supplies for underprivileged children in the community.
Education
Bachelor of Arts - Environmental & Urban Studies
Bard College
Annandale-on-Hudson, NY05.2025
Skills
- Administrative tasks
- Adobe Creative Suite
- Data Entry
- Field Data Collection
- Report Preparation
- Customer Service
- Oral and Written Communication
References
References available upon request.
Timeline
Server
Fortunes Ice Cream
03.2022 - Current
Volunteer
Kingston Emergency Food Collaborative
01.2022 - 05.2022
Host
Carrol's Creek Cafe
01.2018 - 08.2022
Volunteer
Haley's Helping Hands Of Maryland
01.2016 - 06.2021
Bachelor of Arts - Environmental & Urban Studies
Bard College
Similar Profiles
Noah BlecknerNoah Bleckner
Ice Cream Scooper at Justine's Ice Cream Parlour Ice Cream Parlour, St Michaels, MdIce Cream Scooper at Justine's Ice Cream Parlour Ice Cream Parlour, St Michaels, Md
Hasibul Hasan TalhaHasibul Hasan Talha
Trainee Sales Officer at DHAKA ICE CREAM INDUSTRIES LTD. (POLAR ICE CREAM)Trainee Sales Officer at DHAKA ICE CREAM INDUSTRIES LTD. (POLAR ICE CREAM)
M. A. MunimM. A. Munim
Senior Section Manager–HR & Compliance at Dhaka Ice Cream Industries Ltd. (Polar Ice Cream)Senior Section Manager–HR & Compliance at Dhaka Ice Cream Industries Ltd. (Polar Ice Cream)