Lai’La Felton
Easton,MD
Summary
Dedicated and organized service professional with experience in diverse roles within the hospitality industry. Strong customer service skills complemented by effective time management and active listening abilities. Committed to contributing positively to team environments and enhancing community well-being through volunteer work.
Overview
4
4
years of professional experience
Work History
Server
Uno Mas Restaurant
Centreville, Maryland
03.2024 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Handled money transactions accurately while following company procedures for handling cash payments.
Volunteer Clerical Assistant
Rebuilding Together of Queen Anne’s County
Centreville
11.2023 - Current
- Prepared and organized documents such as letters, memos, reports, and other material.
- Maintained filing systems to store hard copy documents or scanned digital records.
- Answered phone calls and emails from customers in a professional manner.
- Assisted with data entry tasks into the organization's database system.
- Updated contact databases with new information from volunteers.
- Managed office supplies inventory including ordering new stock when needed.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Provided administrative support for executive staff members.
Server
Four Sister Restaurant
Stevensville, Maryland
10.2022 - 02.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Cashier/Server/Hostess/Table Busser
Two Fella’s Resturant
Centreville, Maryland
01.2021 - 07.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
Liberal Arts And General Studies
Chesapeake College
Wye Mills, MD08-2024
High School Diploma -
Kent Island High School
Stevensville, MD05-2024
Skills
- Table Bussing
- Supply Restocking
- Safe Food Handling
- Food Running
- In-depth knowledge of Salesforce
- Community Engagement
- Flexible Schedule
- Recordkeeping
- Data Entry
- Answering Phones
- Operations Support
- Organized and Efficient
- Positive Attitude
- Filing and Recordkeeping
- Documentation And Reporting
- Administrative tasks
- Teamwork and Collaboration
- Project Oversight
- Recordkeeping and Confidentiality
- Deadline Adherence
- Attention to Detail
- Administrative Support
- Community Service
- Trained in Salesforce
Timeline
Server
Uno Mas Restaurant
03.2024 - Current
Volunteer Clerical Assistant
Rebuilding Together of Queen Anne’s County
11.2023 - Current
Server
Four Sister Restaurant
10.2022 - 02.2023
Cashier/Server/Hostess/Table Busser
Two Fella’s Resturant
01.2021 - 07.2021
Liberal Arts And General Studies
Chesapeake College
High School Diploma -
Kent Island High School