Julia Brown
Sr. Police Support Technician 1
Minneapolis,MN
Summary
30 years with City of Minneapolis (Police Department)
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
43
43
years of professional experience
Work History
Sr. Police Support Technician
City of Minneapolis
06.1994 - Current
- Responsible as a Sr
- Police Support Technician for the Criminal Investigation Division – Robbery/Assault Unit, Financial Crimes Unit and the Support Services Division – Records Information Unit
- Processing Police Reports via handwritten statement, recordings and verbatim from the Investigators/Detectives
- Answer multi-line phone system within the department
- Maintain complex records; post to records; prepared reports from records and provided information on policies and procedures pertaining to records
- Process documents and applications; reviewed information for accuracy; obtained necessary signatures and information
- Monitor and provide input for inspections related to functions and services of the department
- Type highly involved reports, letters and correspondence, meeting minutes also in support of the department
- Process and respond to inquiries and complaints and explaining functions and services of the department
- Process Personnel Orders through Sharepoint for Training Division
- Process Accident Requests through SMARTSHEET for Records Information Unit
- Process Police Reports through Adobe Acrobat Pro for redacting purposes for Records Information Unit
- Process Certification Documentation in SHIELD METR Lefta for Training Unit
- Create Class Schedules, Sign-In Rosters in SHIELD METR Lefta for Training Unit
- Validation of Police Reports through the PIMS System
- Maintain Database through the METR System
- Order Office Supplies for Training Division
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
- Responded to telephone, email and in-person inquiries regarding operation, use and repair.
- Updated documentation and produced reports.
- Generated reports to track performance and analyze trends.
- Developed comprehensive documentation for support processes, enabling faster issue resolution for team members.
- Provided exceptional customer service by addressing concerns promptly and professionally, resulting in increased customer satisfaction ratings.
- Completed inventory counts and organized supplies.
Customer Service Representative
Target Corporation
10.2006 - 02.2007
- Responsible as a Customer Service Representative for Target’s Seasonal Holiday shopping
- Greeting Customers
- Cashier (Processing Credit Card transactions, Checks and Cash)
- Restocking shelving and Inventory control
- Processing exchanges and returns
Secretary
US Department of Agriculture
02.1989 - 08.1990
- Responsible as a Secretary for the US Department of Agriculture as a temporary associate
- Developed spreadsheets and manipulated databases
- Arranging and scheduling meetings, appointments and travel arrangements
- Organizing and preserving paper and computer files
- Produced presentations, reports and various documents
- Coordinated with vendor on departmental supplies
Education
MBA - Business Administration
Globe University
Minneapolis, MNBS - Business Administration
National American University
Bloomington, MN01.2011
AAS - Business Administration
National American University
Bloomington, MN01.2008
Certification - Word Processing/Secretarial Mgmt
Twin Cities Opportunities Industrial Center
Minneapolis, MN01.1992
Skills
- Typing (85 wpm)
- Multi-line Telephone Systems
- Postage Meters
- Organization
- Independent Judgment
- Out of Box Thinker
- Data recovery
- Customer service
- Data entry
Awards
- Star Awards Winner, 2020
- Honorable Mentioned Status-Dean List, National American University, 2011
Timeline
Customer Service Representative
Target Corporation
10.2006 - 02.2007
Sr. Police Support Technician
City of Minneapolis
06.1994 - Current
Secretary
US Department of Agriculture
02.1989 - 08.1990
Certification - Word Processing/Secretarial Mgmt
Twin Cities Opportunities Industrial Center
MBA - Business Administration
Globe University
BS - Business Administration
National American University
AAS - Business Administration
National American University
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