Julia Brown
Sr. Police Support Technician 1
Minneapolis,MN
Summary
30 years with City of Minneapolis (Police Department)
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
43
43
years of professional experience
Work History
Sr. Police Support Technician
City of Minneapolis
Minneapolis, USA
06.1994 - Current
- Responsible as a Sr
- Police Support Technician for the Criminal Investigation Division – Robbery/Assault Unit, Financial Crimes Unit and the Support Services Division – Records Information Unit
- Processing Police Reports via handwritten statement, recordings and verbatim from the Investigators/Detectives
- Answer multi-line phone system within the department
- Maintain complex records; post to records; prepared reports from records and provided information on policies and procedures pertaining to records
- Process documents and applications; reviewed information for accuracy; obtained necessary signatures and information
- Monitor and provide input for inspections related to functions and services of the department
- Type highly involved reports, letters and correspondence, meeting minutes also in support of the department
- Process and respond to inquiries and complaints and explaining functions and services of the department
- Process Personnel Orders through Sharepoint for Training Division
- Process Accident Requests through SMARTSHEET for Records Information Unit
- Process Police Reports through Adobe Acrobat Pro for redacting purposes for Records Information Unit
- Process Certification Documentation in SHIELD METR Lefta for Training Unit
- Create Class Schedules, Sign-In Rosters in SHIELD METR Lefta for Training Unit
- Validation of Police Reports through the PIMS System
- Maintain Database through the METR System
- Order Office Supplies for Training Division
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
- Responded to telephone, email and in-person inquiries regarding operation, use and repair.
- Updated documentation and produced reports.
- Generated reports to track performance and analyze trends.
- Developed comprehensive documentation for support processes, enabling faster issue resolution for team members.
- Provided exceptional customer service by addressing concerns promptly and professionally, resulting in increased customer satisfaction ratings.
- Completed inventory counts and organized supplies.
Customer Service Representative
Target Corporation
Minneapolis, USA
10.2006 - 02.2007
- Responsible as a Customer Service Representative for Target’s Seasonal Holiday shopping
- Greeting Customers
- Cashier (Processing Credit Card transactions, Checks and Cash)
- Restocking shelving and Inventory control
- Processing exchanges and returns
Secretary
US Department of Agriculture
Washington, USA
02.1989 - 08.1990
- Responsible as a Secretary for the US Department of Agriculture as a temporary associate
- Developed spreadsheets and manipulated databases
- Arranging and scheduling meetings, appointments and travel arrangements
- Organizing and preserving paper and computer files
- Produced presentations, reports and various documents
- Coordinated with vendor on departmental supplies
Education
MBA - Business Administration
Globe University
Minneapolis, MNBS - Business Administration
National American University
Bloomington, MN01.2011
AAS - Business Administration
National American University
Bloomington, MN01.2008
Certification - Word Processing/Secretarial Mgmt
Twin Cities Opportunities Industrial Center
Minneapolis, MN01.1992
Skills
- Typing (85 wpm)
- Multi-line Telephone Systems
- Postage Meters
- Organization
- Independent Judgment
- Out of Box Thinker
- Data recovery
- Customer service
- Data entry
Awards
- Star Awards Winner, 2020
- Honorable Mentioned Status-Dean List, National American University, 2011
Timeline
Customer Service Representative
Target Corporation
10.2006 - 02.2007
Sr. Police Support Technician
City of Minneapolis
06.1994 - Current
Secretary
US Department of Agriculture
02.1989 - 08.1990
Certification - Word Processing/Secretarial Mgmt
Twin Cities Opportunities Industrial Center
MBA - Business Administration
Globe University
BS - Business Administration
National American University
AAS - Business Administration
National American University