Julia Buck
Bristol,PA
Summary
Proven leader and creative professional, adept in customer service and marketing, significantly enhanced client retention at Ando Salon. Skilled in cash handling and client consultation. Excels in fast-paced environments, evidenced by efficiently managing high-volume shifts at Radcliffe Cafe and The Schodack Diner. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Radcliffe Cafe
07.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with 5-6 team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated numerous warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
The Schodack Diner
07.2023 - 07.2023
- Lead Server.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training5-10 new hires, providing guidance on restaurant standards and best practices.
Salon Manager / Make-up Artist
Ando Salong
02.2019 - 02.2022
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development once a week.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
- Promoted business through marketing initiatives and use of social media.
- Scheduled onsite and offsite makeup appointments for clientele.
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Guided clients through pre-event trials to determine optimal color palettes and styles that complement their individual aesthetic preferences.
Education
High School Diploma -
Maple Hill High School
Castleton On The Hudson, NY06.2012
Skills
- Exceptional customer service
- Strong Work Ethic
- Decision-making skills
- Problem-solving skills
- Cash Handling
- Guest Engagement
- Creative Capabilities
- Marketing and Promotions
- Client Consultation
- Visual Art Creation
Certification
- Certificate of 1000 hours of Training in Cosmetology - 01/2013
- Licensed Cosmetologist in the State of New York - 2014-Current
- Certified in Microblading and Permanent Make-up - July 2021-Current
Timeline
Server
Radcliffe Cafe
07.2023 - Current
Server
The Schodack Diner
07.2023 - 07.2023
Salon Manager / Make-up Artist
Ando Salong
02.2019 - 02.2022
High School Diploma -
Maple Hill High School
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