Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Julia Caissie

Worcester,MA

Summary

Dedicated Certified Medical Assistant with experience at Umass Memorial Medical Group, skilled in patient care and electronic health records management. Enhanced clinic efficiency and patient satisfaction through compassionate communication and meticulous documentation.

Developed skills in fast-paced healthcare environment, focusing on patient care and administrative tasks. Demonstrated ability to manage patient records and assist with medical procedures. Seeking to apply these transferrable skills in new field, leveraging experience in high-stress settings.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Umass Memorial Medical Group
05.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Taught patients about medications, procedures, and care plan instructions.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
  • Educated patients on preventative care measures, effectively reducing the risk of future health complications.
  • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
  • Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Measured patient pulse oximetry.

Medical Assistant

Alpha Omega Medical Care
05.2021 - 03.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Empowered patients through education on self-management techniques for chronic conditions.

Education

Current - Pre Nursing

Quinsigamond Community College
Worcester, MA

Medical Assisting Certificate - Medical Assisting

Porter And Chester
Worcester, MA
06.2021

High School Diploma -

West Boylston High School
West Boylston, MA
08.2020

Skills

  • HIPAA compliance
  • Medical terminology
  • Specimens collection and processing
  • Patient scheduling
  • Patient care
  • Clinical documentation
  • Electronic health records
  • Vital sign monitoring
  • Patient documentation
  • Conflict resolution
  • Medical billing and coding
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Basic life support
  • Team collaboration
  • Verbal and written communication
  • Patient education
  • Safety compliance
  • Infection control
  • Phlebotomy techniques
  • Physical stamina
  • Telephone etiquette
  • Blood pressure measurement
  • Workflow organization
  • HIPAA protocols
  • Healthcare procedures
  • Sample collection procedures
  • Vital signs monitoring
  • Direct patient care
  • Maintaining confidentiality
  • EMR / EHR
  • Medical terminology knowledge
  • Reliable team player
  • Phlebotomy
  • Electronic medical records
  • Patient flow management
  • Compassionate
  • Patient-focused care
  • CPR
  • Procedure assistance
  • Adaptable
  • Sterile technique
  • Valid state driver's license
  • OB/GYN procedures
  • Reliable transportation
  • Patient oral care
  • Electrocardiographic rhythm recognition

Certification

AAMA Certificate

BLS Certificate

Timeline

Certified Medical Assistant

Umass Memorial Medical Group
05.2023 - Current

Medical Assistant

Alpha Omega Medical Care
05.2021 - 03.2022

Current - Pre Nursing

Quinsigamond Community College

Medical Assisting Certificate - Medical Assisting

Porter And Chester

High School Diploma -

West Boylston High School

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