Summary
Overview
Work History
Education
Skills
Timeline
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Julia Cavazos

Katy,TX

Summary

As a dedicated sales professional, throughout my career, I have always been passionate about building relationships, helping to find solutions and learning new concepts to better myself so I can share this knowledge with my clients, I partner with all of my business leaders to identify business challenges and provide and implement those strategic solutions, along with solving critical business issues, to improve productivity, streamline their business and increase revenue. Some of the successful projects we have implemented are: Paperless forms and digital invoicing Mobile Point of Sale and inventory management Fleet and Asset Management Business Continuity Smart surveillance and mobile device management VoIP solutions Primary and secondary connectivity.

Overview

5
5
years of professional experience

Work History

Senior Account Manager

Verizon Wireless
06.2022 - Current
  • Conducted a successful market analysis that led to a new product line for a client
  • Increased revenue for the company through strategic upselling and cross-selling initiatives.
  • Implemented innovative strategies for retaining top-performing clients, reducing churn rate substantially.
  • Boosted client satisfaction by effectively managing and resolving account issues.
  • Developed long-lasting client relationships by providing exceptional customer service and support.
  • Expanded market share by identifying new business opportunities and securing high-value accounts.

Multi Store Solutions Manager

Verizon Wireless
04.2021 - 06.2022
  • Improved customer retention rates by addressing concerns promptly and effectively resolving issues as they arose.
  • Streamlined internal processes by identifying inefficiencies and implementing improvements for increased productivity.
  • Conducted comprehensive market research to identify new business opportunities, leading to revenue growth.
  • Increased sales revenue by 20% through effective marketing and sales strategies
  • Implemented cost-saving measures that reduced operational expenses by 15%.
  • Established effective communication channels between team members, fostering a collaborative work environment.

Lead Retail Sales Consultant

Verizon
01.2019 - 04.2021
  • Developed and boosted customer satisfaction by providing exceptional service and product knowledge.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and growth opportunities.
  • Implemented visual merchandising strategies that enhanced product displays and improved overall store appearance.
  • Trained new retail sales consultants, imparting essential product knowledge and sales skills for success on the job.
  • Maximized sales revenue through personalized recommendations and upselling techniques.
  • Collaborated with team members to achieve monthly sales targets consistently throughout tenure as lead consultant.

Education

Bachelor's degree - Communications

University of Houston-Victoria
Katy, TX
06.2024

Associates - Arts

Houston Community College
Houston, TX
04.2018

Skills

  • CUSTOMER SERVICE (10 years)
  • TIME MANAGEMENT (10 years)
  • Upselling (10 years)
  • Account/ Product Management
  • B2B Sales/ Sales Management (5 years)
  • Customer relationship management (10 years)
  • Operations management
  • Presentation Skills
  • Negotiation
  • Merchandising
  • CRM Software
  • Product Development

Timeline

Senior Account Manager

Verizon Wireless
06.2022 - Current

Multi Store Solutions Manager

Verizon Wireless
04.2021 - 06.2022

Lead Retail Sales Consultant

Verizon
01.2019 - 04.2021

Bachelor's degree - Communications

University of Houston-Victoria

Associates - Arts

Houston Community College

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Julia Cavazos