JULIA CLEMENTS
Jacksonville,FL
Summary
Results-driven professional with experience in leading teams, driving initiatives and achieving outstanding results.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Branch Manager
First Florida Credit Union
Jacksonville , FL
07.2023 - 01.2026
- Managed daily branch operations and ensured compliance with banking regulations.
- Led a team of staff to enhance customer service and operational efficiency.
- Analyzed branch performance metrics to identify areas for improvement.
- Coordinated marketing efforts to promote credit union products and services.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Planned work schedules to maintain adequate staffing levels.
Branch Manager III/Vice President
Ameris Bank
Jacksonville, FL
01.2022 - 07.2023
- Oversaw customer account management and resolved complex issues effectively.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch.
- Conducted performance reviews for employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Supported outside sales in obtaining new business.
- Performed regular audits of financial records in order to ensure accuracy.
Dual Branch Market Leader/Vice President
BB&T now Truist
Jacksonville, USA
07.2019 - 01.2022
- Managed and coordinated multiple projects while ensuring timely completion.
- Implemented strategy, assesses and monitored performance, motivates and manages multiple branch teams to meet and exceed service and sales goals objectives.
- Demonstrates effective sales strategies to attract, expand, and maintain customer relationships and guides the team to achieve sales objectives through action planning.
- Performs regular audits of vault and teller vault cash.
- Represents the Bank in business development efforts and at networking and community functions.
- Ensured staffing for multiple branches throughout covid and a merger.
Branch Manager
Wells Fargo Bank
Jacksonville, USA
11.2018 - 05.2019
- Responded to meet customer needs and resolve problems.
- Leads training and staff meetings.
- Represents the Bank in business development efforts and at networking and community events.
- Manages branch safety, security, and compliance.
- Oversees the customer experience within the branch.
- Implements strategy, assesses and monitors performance, motivates and managers a team to meet and exceed service and sales and service goals.
- Responsible for making outbound calls and external appointments to grow deposit portfolio.
Branch Manager
Bank of America
Jacksonville, FL
11.2015 - 11.2018
- Responsible for achievement of branch objective, sales and service objectives as set by Bank Leadership.
- Represents the Bank in business development efforts and at networking and community functions.
- Performs monthly audit on overall branch reporting.
- Demonstrates effective sales strategies to attract, expand, and grow business.
Branch Manager
Wells Fargo
Gainesville, FL
11.2012 - 11.2015
- Implements strategy, assesses and monitors performance, motivates and manages a team to meet and exceed service and sales goals.
- Recruits, trains, coaches, leads, and schedules.
- Demonstrates effective sales strategies to attract, expand, and retain customers.
- Oversees the customer experience within the branch.
- Represents the bank in business development
Education
Some College (No Degree) - Special Education
Monroe Community College
Monroe, MISome College (No Degree) - Psychology
University of Toledo
Toledo, OHSome College (No Degree) - Human Resources
Ashford University
San Diego, CASkills
- Operational efficiency
- Business growth strategies
- Performance management
- Customer relationship management
- Problem resolution
- Effective communication
- Accounting
Certification
NMLS Certified
Timeline
Branch Manager
First Florida Credit Union
07.2023 - 01.2026
Branch Manager III/Vice President
Ameris Bank
01.2022 - 07.2023
Dual Branch Market Leader/Vice President
BB&T now Truist
07.2019 - 01.2022
Branch Manager
Wells Fargo Bank
11.2018 - 05.2019
Branch Manager
Bank of America
11.2015 - 11.2018
Branch Manager
Wells Fargo
11.2012 - 11.2015
Some College (No Degree) - Special Education
Monroe Community College
Some College (No Degree) - Psychology
University of Toledo
Some College (No Degree) - Human Resources
Ashford University