Julia Cooper
Cincinnati,OH
Summary
I am a collaborative leader and problem-solver dedicated to partnering with coworkers to promote an empowering work culture, streamline operations and maximize organizational efficiency. I use independent decision-making skills and sound judgment to positively impact company success. My strength in building and maintaining relationships with a diverse range of stakeholders creates an environment for success.
Overview
20
20
years of professional experience
Work History
General Manager
Corkopolis
Cincinnati, OH
08.2023 - Current
- Increased store sales from the previous quarter by developing and implementing new events to grow the business.
- Hired and managed a diverse team of professionals, established new employee training programs and created a positive work environment.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Cultivated strong relationships with guests and vendors to ensure long-term success and loyalty.
Customer Service Representative
Protective Packaging Solutions
Cincinnati, OH
03.2023 - 08.2023
- Resolved customer complaints by addressing concerns with accurate information resulting in increased loyalty and repeat business.
- Contributed to sales growth by promptly processing sales orders, monitoring production schedules and ensuring timely product delivery based on individual customer requirements.
- Participated in cross-functional initiatives by developing staff training manuals for all departments aimed at enhancing overall business operations and customer satisfaction levels.
Beverage Director and Server
Trio Bistro
Cincinnati, OH
06.2022 - 03.2023
- Enhanced guest experience by updating the beverage menu introducing new products that better complimented the food.
- Managed inventory effectively, reducing waste and improving cost efficiency.
- Collaborated with chefs to design food and wine pairings.
- Initiated staff training and education classes to increase knowledge of wine, beer and spirits resulting in increased sales, employee satisfaction and guest experiences.
Associate Winemaker
DuMOL
Windsor, CA
04.2004 - 05.2022
- Worked with a talented team in all aspects of winemaking to create wines highly regarded by our peers and highly rated by critics.
- Collaborated with vineyard managers throughout the growing season to implement sustainable practices, maintain vineyard health and optimize grape quality.
- Managed and trained cellar staff to insure exceptional wine quality, a high level of productivity and personal safety.
- Assisted in marketing efforts, including tastings, events, and market visits to promote brand awareness.
Education
Bachelor of Arts - Communication & Political Science
North Carolina State University
Raleigh, NC06.1992
Skills
- Vendor Sourcing
- Operations Oversight
- Schedule Management
- Supply Chain Management
Timeline
General Manager
Corkopolis
08.2023 - Current
Customer Service Representative
Protective Packaging Solutions
03.2023 - 08.2023
Beverage Director and Server
Trio Bistro
06.2022 - 03.2023
Associate Winemaker
DuMOL
04.2004 - 05.2022
Bachelor of Arts - Communication & Political Science
North Carolina State University