NexTech
Julia Cotilus
Sewell,NJ
Summary
Driven and detail-oriented professional with a strong background in medical and customer service settings, notably at Perri Skin Care & Surgical Specialties. Excelled in insurance billing, multitasking, and maintaining a positive attitude under pressure. Proven track record of enhancing office efficiency and customer satisfaction through analytical thinking and a self-directed approach.
Overview
4
4
years of professional experience
Work History
Surgical Dermatology Office Assistant
Perri Skin Care & Surgical Specialities
2022.05 - Current
- Delivered clerical support by handling range of routine and special requirements.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Created and maintained detailed records of office activities.
- Assisted office bookkeeping with insurance billing and patient payments.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Managed medical records, surgical prior authorizations, and biological medication through insurance and provider.
- Scheduled and handled other office needs or loose ends through NexTech
Costumer Service Associate
Wawa
2020.11 - 2022.05
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed and actualized customer service initiatives to decrease wait times.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Ph.D. - Biology/ Psychology
Widener University
Chester, PA05.2027
High School Diploma -
Clearview Regional High School
Mullica Hill, NJ06.2023
Skills
- Insurance billing procedures
- Medical Billing
- Workload balancing
- Multitasking Abilities
- Data Analysis
- Dependable and Responsible
- Self-Directed
- Friendly, Positive Attitude
- Analytical and Critical Thinking
- Attention to Detail
- NexTech Efficient
- Bookkeeping
Accomplishments
Recipient of Presidential Education Awards & Scholorships
Software
Timeline
Surgical Dermatology Office Assistant
Perri Skin Care & Surgical Specialities
2022.05 - Current
Costumer Service Associate
Wawa
2020.11 - 2022.05
Ph.D. - Biology/ Psychology
Widener University
High School Diploma -
Clearview Regional High School
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