Julia Culbertson
7197 Marimel Lane,VA
Summary
Dynamic professional with a proven track record at Kroger for enhancing team performance and quality assurance through effective training and automation practices. Excelled in customer service and problem-solving across roles, significantly improving workflow management. Skilled in cash register operation and employee motivation, adept at fostering collaborative environments and driving high-quality outcomes.
Overview
9
9
years of professional experience
Work History
Front End Supervisor
Kroger
10.2023 - Current
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
Cashier
Moes's
03.2020 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
Lifeguard
Kings Dominion Amusement Park
05.2016 - 05.2017
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
No Degree - Diesel Mechanics
Ashworth College
Norcross, GA03-2021
GED -
Lee Davis High School
Mechanicsville, VA06-2018
Skills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Listening skills
- Employee motivation
Timeline
Front End Supervisor
Kroger
10.2023 - Current
Cashier
Moes's
03.2020 - 03.2021
Lifeguard
Kings Dominion Amusement Park
05.2016 - 05.2017
No Degree - Diesel Mechanics
Ashworth College
GED -
Lee Davis High School
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